NHS 111 Health Advisor
6 days ago
We are seeking a skilled and compassionate NHS 111 Health Advisor to join our team at Practice Plus Group. As a valued member of our Integrated Urgent Care (IUC) division, you will play a critical role in helping patients access the urgent treatment they need.
Key Responsibilities- Answer and respond to incoming calls to the IUC/NHS111 service from members of the public, healthcare practitioners, or other professionals.
- Triaging patient calls using the appropriate Pathways system, ensuring Pathways is followed and the correct advice and outcome is selected.
- Accurately record and check or amend details on the call logging computer system.
- Maintain a calm and professional manner, dealing with callers with empathy and understanding.
- Support the safeguarding of individuals following local protocols and standards.
- Relate to others in ways that support rights, inclusion, and wellbeing of individuals, supporting individuals to keep themselves safe.
- An hourly rate of £11.48
- Enhancements are paid at £14.27 (contractual night rate) and £14.77 (red zone weekend rate - subject to T&C's)
- Fully paid accredited training.
- 33 days annual leave, including bank holidays (additional annual leave based on length of service)
- Great job security and full support for ongoing career and salary progression into coaching, training, and management roles.
- Pension scheme, life assurance, access to Blue Light Card, self-pay employee discount, and an employee assistance programme for you and your family.
To become a licensed operator, you will receive NHS Pathway training (a highly advanced telephone triage tool), used for assessing, triaging, and directing the public to urgent and emergency care services. You must be able to attend every day of your training for course completion.
We are offering both full time and part time classroom-based courses, which run:
- full time Monday to Friday 9.00am to 5.00pm for 4 weeks
- part time Sat & Sun (9.00am-5.00pm) including Tues, Weds, Thurs (5.00pm-9.30pm) for 6 weeks
- Essential GCSE Grade A-C in English and Maths
- Drive and passion to make a difference to people's lives.
- Personal resilience to work in a high-pressured environment
- Ability to work well within a team as well as independently
- Fast and accurate typing skills
- Good standard of education or equivalent experience.
- Ability to remain calm under pressure
- Good problem-solving skills
- Excellent interpersonal skills with an empathetic nature
- Eligible to work in the UK and 18 years and over
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