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NHS 111 Health Advisor

2 months ago


Ipswich, Australia Practice Plus Group Full time
About the Role

We are seeking a skilled and compassionate Healthcare Professional to join our Integrated Urgent Care team as an NHS 111 Health Advisor. As a valued member of our team, you will play a critical role in providing high-quality patient care and support.

Key Responsibilities
  • Answer and respond to incoming calls from members of the public, healthcare practitioners, or other professionals, using the appropriate Pathways system to triage patient calls.
  • Accurately record and check or amend details on the call logging computer system.
  • Maintain a calm and professional manner, dealing with callers with empathy and understanding.
  • Support the safeguarding of individuals following local protocols and standards.
  • Relate to others in ways that support rights, inclusion, and wellbeing of individuals, supporting individuals to keep themselves safe.
Requirements
  • Essential GCSE Grade A-C in English and Maths.
  • Drive and passion to make a difference to people's lives.
  • Personal resilience to work in a high-pressured environment.
  • Ability to work well within a team as well as independently.
  • Fast and accurate typing skills.
  • Good standard of education or equivalent experience.
  • Ability to remain calm under pressure.
  • Good problem-solving skills.
  • Excellent interpersonal skills with an empathetic nature.
  • Eligible to work in the UK and 18 years and over.
What We Offer
  • An hourly rate of £11.48.
  • Enhancements are paid at £14.27 (contractual night rate) and £14.77 (red zone weekend rate - subject to T&C's).
  • Fully paid accredited training.
  • 33 days annual leave, including bank holidays (additional annual leave based on length of service).
  • Great job security and full support for ongoing career and salary progression into coaching, training, and management roles.
  • Pension scheme, life assurance, access to Blue Light Card, self-pay employee discount, and an employee assistance programme for you and your family.