Converged Network Technician

The role
This role will provide advanced technical advice, direction and support in the converged network and unified communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM/ICT environment.

**Your key responsibilities**:

- Provide high level technical knowledge advice and skills in both the analysis of converged network systems and the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
- Lead 2nd level support resolution, advising on direction and instigating alternative courses of action when deemed appropriate.
- Document and maintain the converged network infrastructure within the Digital Partnership Team encompassing touch points across all connected systems including unified communications infrastructure.
- Monitor and prepare appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
- Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

Are you right for this role?

**To be successful in the role, you will have**:

- Demonstrated skills in the analysis and problem solving of converged network issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes. (SFIA: TECH Level 5, EMRG Level 4, NTPL Level 5 )
- Demonstrated ability to lead a team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities. (NHS: Drive for Results, SFIA: ITMG Level 5)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome. (NHS: Effective and strategic influencing)
- Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management. (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, Test Level 3).

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development