Superannuation Administrator Specialist
4 days ago
We are seeking a Superannuation Administrator to join our Client and Member Services team based in Wollongong. As a Superannuation Administrator, you will be responsible for maintaining member/employer/adviser account details and processing superannuation administration functions.
About the RoleThis is a permanent, full-time position that offers a range of benefits, including discounted insurances, employee assistance program, community volunteer leave, and a great team environment. You will have the opportunity to work with a global company and world leader in Financial Services.
Key Responsibilities- Maintain accurate and up-to-date records of member/employer/adviser account details within Mercers current operating systems.
- Process transactions across multiple functions either manually, electronically or SuperStream.
- Conduct thorough investigations to resolve exceptions and gather information to assist with the management of escalations, incidents and complaints.
- Initiate and act as a point of contact with internal and external stakeholders to verify/confirm data provided and follow-up information as required.
- Cooperate and communicate across teams to improve outcomes for internal/external stakeholders.
- Experience working in administration.
- Preferred knowledge and understanding of superannuation.
- Sound problem solving skills and initiative.
- Ability to manage own workload within high volume environment.
- Excellent communication and customer service skills.
- $65,000 - $80,000 per annum (estimated salary).
- Discounted insurances.
- Employee Assistance Program.
- Community Volunteer Leave.
- Great team environment.
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