Superannuation Administrator Specialist

4 days ago


Wollongong, New South Wales, Australia AU040 Mercer Administration Services (Australia) Pty Ltd. Full time
Job Summary

We are seeking a Superannuation Administrator to join our Client and Member Services team based in Wollongong. As a Superannuation Administrator, you will be responsible for maintaining member/employer/adviser account details and processing superannuation administration functions.

About the Role

This is a permanent, full-time position that offers a range of benefits, including discounted insurances, employee assistance program, community volunteer leave, and a great team environment. You will have the opportunity to work with a global company and world leader in Financial Services.

Key Responsibilities
  • Maintain accurate and up-to-date records of member/employer/adviser account details within Mercers current operating systems.
  • Process transactions across multiple functions either manually, electronically or SuperStream.
  • Conduct thorough investigations to resolve exceptions and gather information to assist with the management of escalations, incidents and complaints.
  • Initiate and act as a point of contact with internal and external stakeholders to verify/confirm data provided and follow-up information as required.
  • Cooperate and communicate across teams to improve outcomes for internal/external stakeholders.
Requirements
  • Experience working in administration.
  • Preferred knowledge and understanding of superannuation.
  • Sound problem solving skills and initiative.
  • Ability to manage own workload within high volume environment.
  • Excellent communication and customer service skills.
Benefits
  • $65,000 - $80,000 per annum (estimated salary).
  • Discounted insurances.
  • Employee Assistance Program.
  • Community Volunteer Leave.
  • Great team environment.


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