Customer Service Representative
4 weeks ago
Panthers Penrith is a leading entertainment venue seeking highly motivated and enthusiastic customer service professionals to join our dynamic Gaming team.
About the RoleThis is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service to our members and guests. As a key member of our team, you will be responsible for ensuring a seamless gaming experience, maintaining a clean and safe environment, and delivering outstanding service to our patrons.
Key Responsibilities:
- Provide high levels of customer service to our members and guests;
- Perform general cleaning duties as required;
- Assist with bar service, including cash handling and drink service;
- Maintain poker machines and provide excellent floor service;
- Work as a Keno Operator and Cashier, handling cash transactions with accuracy;
- Resolve Gaming Floor enquiries and resolve issues efficiently;
Requirements and Qualifications:
- A proven track record of providing exceptional customer service;
- Hold RSA and RCG qualifications;
- Be available to work night shifts, including weekends and public holidays;
- Possess excellent written and verbal communication skills;
- Demonstrate a high standard of personal grooming;
- Show a history of accurate cash handling;
- Display strong attention to detail and problem-solving skills;
- Bonus points if you speak Mandarin or Cantonese; and
- Previous Gaming experience is highly regarded.
What We Offer:
- A supportive team environment that prioritizes employee well-being;
- A 40% discount at any Panthers-owned food outlets;
- A 20% discount on Panthers merchandise;
- Reward and recognition programs;
- Learning, development, and career growth opportunities;
- Staff get-togethers and more.
We're looking for someone who is punctual, has a strong work ethic, and a positive attitude. You'll need to be flexible and reliable, working 24/7 as required, including late and overnights, weekends, and public holidays. If this sounds like you, we'd love to hear from you
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