Contact Center Administration Professional
7 days ago
SIXT Australia is a leading car rental company in Australia, part of the NRMA Group. We offer a wide range of vehicles and services to our customers.
Job OverviewWe are seeking a highly skilled and motivated individual to join our team as a Contact Center Administration Agent. As a key member of our team, you will be responsible for providing exceptional customer service, selling SIXT products and services, handling fines and infringements, and assisting customers with inquiries and vehicle breakdowns.
Responsibilities- Customer Service: Provide premium customer service, exceeding customer expectations every time
- Sales and Marketing: Create and sell SIXT products and services, promoting our brand and services to customers
- Administrative Tasks: Handle fines and infringements efficiently, ensuring compliance with regulations, and perform general administrative tasks to support daily operations
- Customer Support: Assist customers with inquiries, concerns, and vehicle breakdowns over the phone and via email
- Communication Skills: Excellent communication skills, a positive attitude, and a flair for sales
- Attention to Detail: Strong attention to detail, including administration and presentation
- Experience: Previous experience in the retail or hospitality industry is preferred, but not essential
- Computer Skills: Competent computer skills to perform daily tasks
- Driving License: Current, unrestricted full driving license
- Working Rights: Full working rights in Australia
- Conflict Resolution: Experience in dealing with customer issues and conflict resolution
We offer a competitive remuneration package, including up to 30% off SIXT rentals around the world, and access to a vast range of employee discounts, savings, and special offers. You will have the opportunity to develop your skills and career in a dynamic and growing industry, with opportunities for advancement and professional growth.
About SIXT AustraliaSIXT Australia is a premium car rental company, part of the NRMA Group. We are committed to providing exceptional customer service and experiences to our customers, and we are seeking like-minded individuals to join our team.
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