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Insurance Customer Service Specialist
1 month ago
We are seeking a skilled Insurance Customer Service Specialist to join our team at Shannons, a leading insurance provider for motoring enthusiasts.
About the RoleAs an Insurance Customer Service Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the right level of insurance protection to meet their needs. You will be responsible for taking incoming calls from new and existing customers, providing product knowledge, and striving to make the complex simple while ensuring the customers' needs are met.
You will share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons.
Key Responsibilities- Take incoming calls from customers and respond to their queries in a timely and professional manner.
- Provide accurate and up-to-date information on our insurance products and services.
- Identify customer needs and tailor solutions to meet those needs.
- Build strong relationships with customers and strive to exceed their expectations.
We offer a competitive salary package, including $61,262 + super (based on full-time hours) + allowance on eligible shifts + performance-based incentives. We also provide comprehensive training and development opportunities to help you grow in your career.
In addition, we offer a range of employee benefits, including discounts and offers on retail stores, banking, and insurance products, as well as flexible working and leave options.
Requirements- A genuine interest in cars or motorbikes is essential.
- Excellent customer service skills, with the ability to build rapport with customers and drive solutions.
- Able to problem-solve and make the complex simple for customers.
- Demonstrated motivation to achieve and exceed targets.
- High-interest in developing your knowledge and generating ideas through innovative thinking.
- High level of technical ability and navigating multiple systems.
Shannons is Australia's leading insurance provider for motoring enthusiasts, supporting over 1,200 car and motorcycle events throughout Australia every year. We are proud to be part of the Suncorp Group family, sharing a drive to make the complex simple and bring our customers peace of mind when it matters most.