Regional Customer Engagement Specialist

3 days ago


Hobart, Tasmania, Australia Medibank Full time
About the Role

We are seeking an exceptional Regional Customer Engagement Specialist to join our team in Hobart. As a key member of our local community, you will play a pivotal role in bringing Medibank products and services to your local customers.

As a Customer Engagement Specialist, you will be responsible for delivering outstanding service to our customers through various communication channels, including in-store, phone, community outreach, and messaging platforms. You will possess a unique blend of skills, diversity, and adaptability that enables you to solve everyday problems and provide tailored solutions to meet the evolving needs of our customers.

You will thrive in a dynamic environment where you can take ownership of customer interactions, experiment with new ideas, and pivot quickly to ensure customer satisfaction. Your self-motivation, results-driven approach, and strong diligence in providing accurate information and protecting customer privacy will make you an invaluable asset to our team.

This is a full-time opportunity that offers flexible working arrangements, allowing you to work in-store, from home, or out in the community, depending on business requirements. We offer a supportive environment that values your well-being, encourages innovation, and celebrates success.

Key Responsibilities
  • Deliver exceptional customer service through various communication channels, including in-store, phone, community outreach, and messaging platforms.
  • Take ownership of customer interactions, experiment with new ideas, and pivot quickly to ensure customer satisfaction.
  • Maintain strong relationships with customers, understanding their evolving needs and preferences.
  • Provide accurate and timely information to customers, ensuring they have the best possible experience with Medibank.
  • Work collaboratively with colleagues to achieve shared goals and objectives.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Able to work effectively in a fast-paced, dynamic environment, adapting to changing priorities and customer needs.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Results-driven and self-motivated, with a focus on delivering high-quality outcomes.
  • Diligent and detail-oriented, with a commitment to accuracy and customer satisfaction.
About Medibank

At Medibank, we're dedicated to creating the best health and wellbeing for all Australians. Our purpose is to make real, fundamental change by delivering a more tailored, personalized experience to our customers. We believe in everyone's potential and strive to make Medibank inclusive for all.

What We Offer
  • Flexible working arrangements, including in-store, from home, or out in the community.
  • A supportive environment that values your well-being, encourages innovation, and celebrates success.
  • Opportunities for career development, skills growth, and professional advancement.
  • A competitive salary package, including base salary and performance bonuses.

Estimated salary: $65,000 - $80,000 per annum (dependent on experience).



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