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Highly Skilled CRM Support and Solutions Specialist

1 month ago

Melbourne, Victoria, Australia Ashurst Full time
About the Role

We are seeking a highly skilled CRM Support and Solutions Specialist to join our team in Melbourne.

Job Overview

This role focuses on providing comprehensive support for LexisNexis Interaction CRM and its integrations, including Windows operating systems for these products.

The ideal candidate will have extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.

Additionally, they will have expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.

Key Responsibilities
  • Expertise in Interaction CRM: Extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.
  • Interaction Modules: In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules to maximize the CRM's capabilities.
  • Contact Management: Expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.
  • On-Premises and Cloud SaaS Knowledge: Proven experience supporting both on-premises and cloud-based SaaS applications, with a strong understanding of hybrid environments.
  • Product Ecosystem Knowledge: Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online, including support and integration.
  • Database and Web Management (SQL, IIS): Strong proficiency in SQL for database management, tuning, and reporting, with experience managing IIS and XML for web application support and system integration.
  • Data Analytics & Reporting: Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.
What We Offer

We offer a competitive remuneration package, flexible working arrangements, and a range of employee benefits, including:

  • Complimentary gym memberships;
  • Corporate health plans;
  • A global professional development offering for all employees; and
  • An industry-leading programme that celebrates diversity and inclusion.

We aim to recruit, retain, and promote the best people from the widest possible talent pools.

Estimated Salary Range: AU$100,000 - AU$120,000 per annum