Luxury Guest Experience Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeAmbassadorship Full time $60,000 - $80,000

Job Description

Cultivate exceptional guest experiences at a luxury hotel. As the ambassador, you will craft memorable moments from pre-arrival to post-departure.

The Role

  • Plan and arrange special occasion setups, recognising VIPs and returning guests with warm welcomes and strong relations throughout their stay.
  • Assist in ensuring exceptional cleanliness of public areas, meeting and greeting guests on arrival, and providing personal check-in services.
  • Offer recommendations, craft itineraries, arrange curated trips, and organise excursions to enrich the guests' experience.

Talent Requirements

  • 2 years' experience in a similar role at luxury hotels or resorts, with Concierge experience advantageous.
  • Executive Lounge, Front Desk, or Guest Services experience preferred, along with excellent interpersonal skills and a friendly nature.
  • Very good command of spoken and written English, proficiency in computing skills, and certification for serving alcohol responsibly.

Benefits Package

  • A vibrant and supportive workplace environment, elegantly designed spaces, and access to online training courses for personal and professional growth.
  • Savour complimentary meals during shifts and discounts for bookings, as well as an employee assistance programme offering confidential support.
  • Birthday leave and opportunities for growth and advancement within the organisation.

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