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Client Growth Specialist
2 weeks ago
The role of Customer Liaison Consultant plays a key part in increasing the growth and revenue of the organisation.
- Assessing clients' needs and wants by asking thorough questions to better understand their requirements.
- Updating the CRM system with correspondence from clients to maximise the value of customer relationships.
- Contacting existing and new clients to proactively represent the brand and build strong relationships.
- Booking appointments upon qualifying leads and scheduling with relevant sales executive to drive sales growth.
- Maintaining and updating lead profiles in CRM system to ensure accurate and up-to-date information.
- Ensuring timely contact with clients within 48 hour window to maintain excellent customer service standards.
- Working closely with Sales and Marketing teams to align on business objectives and strategies.
- Assisting with general administrative tasks as required to support the team's productivity.
- Maintaining relationships with internal and external stakeholders to meet client needs and expectations.
Required skills and qualifications: The successful candidate will possess experience working in a customer service or client liaison role, pride in delivering outstanding service, be reliant, dynamic, hard-working with a drive to succeed, have excellent written and verbal communication skills, demonstrated organisational and prioritisation skills, and strong stakeholder management & relationship building skills.
Benefits: A full-time permanent role with opportunities for career progression, a modern office environment, free gym on site, and free parking on site.
