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Packaging Services Operations Manager

1 month ago

Melbourne, Victoria, Australia Pact Group Full time
About Pact Packaging

Pact Packaging is a leading provider of sustainable packaging solutions, committed to pioneering a whole-of-product life cycle approach.

We partner with global brands and local producers to integrate supply chain efficiencies and sustainable practices into our designs and manufacturing processes.

Job Overview

This role is a pivotal part of our customer service team, requiring strong communication and negotiation skills to deliver a quality, end-to-end experience for our customers.

The successful candidate will be based in Laverton and will liaise with internal stakeholders and customers to provide support including order entry to delivery, managing queries relating to orders and products, providing PODs and delivery ETAs, as well as setting up new customer accounts.

Your Key Responsibilities Will Be:
  • Manage escalated customer inquiries and resolve issues efficiently
  • Process customer orders accurately and promptly
  • Respond to email and phone enquiries from customers regarding sales orders and stock availability, upselling/cross-selling where appropriate
  • Run daily reports and conduct data analysis using SAP and Excel
  • Liaise with the broader team on pricing and availability
  • Liaise with customers and dispatch to coordinate and follow-up deliveries
About You

To be successful in this role, you'll have:

  • An excellent customer service approach, ensuring timely and effective resolution of customer inquiries
  • Experience within a manufacturing (FMCG) or distribution environment
  • Excellent communication and negotiation skills with the ability to work cross-functionally
  • SAP experience is ideal, with proficiency in MS Office 365
  • A high attention to detail, ensuring accuracy in all aspects of your work
  • Excellent time management and organisational skills, prioritising tasks to meet deadlines
Our Commitment to Sustainability

Pact Packaging is committed to leading the circular economy through packaging, reuse, and recycling solutions. Our vision is to create a better and more prosperous world for all.

We're dedicated to finding new and better ways of doing things, growing our business, giving back to the environment, and enriching people's lives every day.

As a key member of our team, you'll play a vital role in helping us achieve our goal of creating a more sustainable future.