Service Operations Manager

1 week ago

Melbourne, Victoria, Australia Sunbury Ford Full time

Join the Automotive Industry's Fastest Growing Family-Owned Ford Dealership

We are currently seeking an experienced Service Operations Manager to lead our Service Department. This is a fantastic opportunity to join Australia's most awarded Ford dealership, known for its commitment to excellence and customer satisfaction.

This role will play a key part in ensuring our Service Department consistently delivers exceptional results, focusing on delivering outstanding customer experiences while maintaining high operational efficiency.

The successful candidate will have strong leadership skills, a technical background in automotive repair, and excellent communication skills. They will be responsible for managing the day-to-day operations of the Service Department, including staff management, workflow optimization, and customer service initiatives.

As a senior member of our team, you will work closely with the Fixed Operations Manager, Service Advisors, and Workshop Controllers to ensure seamless communication and collaboration across departments.

In this dynamic and fast-paced environment, you will be expected to maintain a high level of professionalism, integrity, and attention to detail. If you are a motivated and results-driven individual who excels in a team setting and is passionate about delivering exceptional customer service, we would like to hear from you.

Key Responsibilities:

  • Lead and manage the Service Department to achieve sales targets, improve customer satisfaction, and increase operational efficiency.
  • Collaborate with the Fixed Operations Manager to develop and implement business strategies, workflows, and processes.
  • Manage and motivate a team of Service Advisors, Workshop Controllers, and other support staff to deliver exceptional customer experiences.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
  • Maintain a high level of technical knowledge and stay up-to-date with industry developments, best practices, and regulatory requirements.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Foster strong relationships with customers, vendors, and internal stakeholders to drive business growth and improve customer satisfaction.

What We Offer:

  • A highly competitive salary package aligned with your experience.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment that encourages innovation, teamwork, and continuous improvement.
  • A chance to work with a highly respected and award-winning Ford dealership that values its employees and strives for excellence in customer service.

At Sunbury Ford, we pride ourselves on being an equal opportunities employer and encourage applications from diverse candidates. If you are a driven and results-focused individual with a passion for delivering exceptional customer service, please apply through our online application form.

  • Service Stream Operations Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Job OverviewSchedule and coordinate work orders to meet service level agreements in the Telecommunications industry.About the RoleThis operations coordinator role is responsible for dispatching work to a sub-contractor workforce and internal teams, ensuring accurate information and advice are provided in line with WMC processes and guidelines. The successful...

  • Waste Management Operative

    1 month ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Job SummaryWe are seeking a skilled Waste Plant Operator to join our team at Citywide Service Solutions. As a Waste Plant Operator, you will be responsible for the operation of waste trucks, ensuring the efficient collection and disposal of waste and recyclables in a safe and environmentally responsible manner.Duties and ResponsibilitiesOperate waste trucks...

  • Operations Management Lead

    2 weeks ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    About the Role: We are seeking an experienced Operations Management Lead to oversee the day-to-day operations of our Transfer Station on Dynon Road. The successful candidate will be responsible for coordinating rosters, maintaining and servicing machinery and equipment, and ensuring compliance with our policies and procedures.

  • Waste Management Operator

    3 weeks ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Citywide Service Solutions is seeking a highly skilled Waste Management Operator to join our team in Merri-Bek. As a key member of our operations team, you will be responsible for ensuring the safe and efficient collection and disposal of waste and recycling.About the RoleWe are offering a competitive salary of $85,000 - $95,000 per annum, depending on...

  • Transfer Station Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Job SummaryWe are seeking an experienced Transfer Station Operations Manager to oversee the day-to-day operations of our facility on Dynon Road.About the RoleThis is a critical leadership position that requires a high level of technical expertise and excellent communication skills. As the Transfer Station Operations Manager, you will be responsible for...

  • Waste Management Operations Director

    1 week ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Unlock a rewarding career with Citywide Service Solutions, where you'll have the opportunity to shape the future of waste management in Australia.We are seeking a highly skilled and experienced Transfer Station Manager to join our team at our Dynon Road facility. As a key member of our operations team, you will be responsible for leading the day-to-day...

  • Compliance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    About the RoleThe Compliance Operations Specialist will be responsible for managing the day-to-day operations of the Compliance Team to ensure the onboarding and ongoing compliance of companies and subcontractors. This includes facilitating accreditation, insurances, inductions, and OH&S requirements.Key ResponsibilitiesManage operational activities related...

  • Heavy Equipment Operator

    3 weeks ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Citywide Service Solutions is recruiting for a skilled Heavy Equipment Operator to join our team at our Dynon Road facility in West Melbourne. Estimated salary: $80,000 - $110,000 per annum.The role involves operating Front End Loaders and Excavators to manage waste disposal operations. You will be responsible for loading compaction trailers, ensuring safe...

  • Environmental Services Operator

    4 weeks ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    We are seeking a highly skilled Environmental Services Operator to join our team in the Melbourne CBD. This role is perfect for those who are passionate about maintaining a clean and healthy environment.As an Environmental Services Operator, you will be responsible for collecting and disposing of waste and recyclables from high-profile parks and gardens...

  • Compliance Operations Specialist

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    About the RoleService Stream's Telecommunications division is seeking an experienced Compliance Operations Specialist to join our team in Melbourne.Job SummaryThis is a permanent, full-time role responsible for ensuring resources are compliant and operational ready in a timely manner. The successful candidate will work closely with operational teams to...

  • Heavy Equipment Operator

    2 weeks ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Job Title: Heavy Equipment Operator - Waste Management SpecialistAbout the Role:This is an exciting opportunity to join Citywide Service Solutions as a Heavy Equipment Operator - Waste Management Specialist.We are looking for an experienced and skilled individual to operate Front End Loaders and Excavators in our Waste Transfer Station. The successful...

  • Citywide Service Solutions: Operations and Maintenance Professional

    1 month ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    About Citywide Service Solutions:We are a company with a clear purpose and mission – we shape liveable cities for more than 12 million people in communities along Australia's eastern seaboard. Our team is dedicated to managing and maintaining all aspects of civic amenity, assets and infrastructure for government and private enterprise customers, to the...

  • Service Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Scentre Group Full time

    About the RoleWe are seeking an experienced Service Operations Manager to lead and mentor our team, overseeing both Valet and Suite services at Westfield Doncaster.As a key member of our team, you will be responsible for ensuring exceptional customer service and delivering against business objectives.Key Responsibilities:Valet Parking: Manage the physical...

  • Service Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Marble Full time

    Job SummaryWe are seeking a highly skilled Service Operations Manager to lead our team of Technicians and ensure exceptional customer service.About the RoleIn this role, you will oversee daily service planning and execution, ensuring that work allocation is properly distributed to the team and customer problems are addressed promptly.You will also manage the...

  • Service Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Marble Full time

    Job SummaryWe are seeking an experienced Service Operations Manager to join our team in Melbourne. As a key member of our service team, you will be responsible for leading daily customer service operations for a team of technicians and ensuring seamless delivery of services to our clients.About the RoleIn this role, you will oversee daily service planning...

  • Service Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia inchcape Full time

    At Subaru Service, Berwick, we are seeking a dynamic and experienced Service Operations Manager to join our retail team.About the RoleThis is an exciting leadership opportunity for a charismatic communicator, strategic thinker, and results-driven individual who can lead and inspire teams to deliver top-notch service.Key ResponsibilitiesLead a team of service...

  • Maintenance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    About Service StreamService Stream is a leading provider of field maintenance services in Hope Valley, South Australia. Our company culture emphasizes the importance of quality, safety, and customer satisfaction.Salary PackageWe offer a competitive salary package to our Maintenance Operations Specialists, with an estimated annual salary range of AU$65,000 -...

  • Equipment Operator

    1 week ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Job Description:We are seeking an experienced Equipment Operator to join our team at Citywide Service Solutions.About the Role:The successful candidate will be responsible for operating Front End Loaders and Excavators in our Waste Transfer Station, loading compaction trailers, and ensuring safe driving and operation of vehicles. This is a challenging role...

  • Service Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Scentre Group Full time

    About the Role:In this leadership position, you will oversee both Valet and Suite services at Westfield Doncaster, driving excellence in customer experiences and team performance.Key Responsibilities:Valet Parking: Manage the physical environment, oversee people, processes, and ensure smooth commercial and technical operations.Suite: Generate new business...

  • Service Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Scentre Group Full time

    Transform Customer ExperiencesWe are seeking an exceptional Service Operations Manager to lead our team at Westfield Doncaster, overseeing Valet and Suite services.In this role, you will be responsible for driving customer satisfaction through delivering exceptional service, ensuring our Service Promise is upheld across both business units.Key...