Customer Service Operations Manager Melbourne
2 weeks ago
We are seeking a seasoned customer service professional to lead our Customer Service Team at Opal Packaging Plus in Truganina, Victoria. As a key member of our team, you will be responsible for ensuring seamless order processing and issue resolution within agreed service level agreements.
About the RoleThis is an exceptional opportunity to leverage your expertise in customer service operations, team management, and safety culture development. You will contribute to the success of Opal by:
- Fostering a high-performance culture across the team through coaching and mentoring
- Developing and implementing strategies to improve customer performance and operational efficiency
- Liaising with customers to resolve process enquiries, orders, and price variances
- Managing Accounts Receivables and Payables functions
- Implementing system enhancements to ensure timely issue management processes
To succeed in this role, you will require:
- Tertiary qualification in a commercial stream (e.g., business, management)
- Solid experience in leading and managing a team in a fast-paced customer service environment
- Previous experience in a customer-facing role
- Proficiency in SAP or other ERP systems
- Strong communication and problem-solving skills
We offer a competitive salary package, including an estimated AU$85,000 - AU$110,000 per annum, depending on experience and qualifications. Additionally, you will enjoy a dynamic work environment, opportunities for career growth, and a chance to contribute to the success of Opal.
-
Merchandise Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Melbourne & Olympic Parks Full timeUnlock your potential as a Merchandise Operations Manager at Melbourne & Olympic Parks, an iconic multi-venue precinct with a global reputation.About the RoleWe're seeking a highly skilled and motivated individual to lead our merchandise retail operations for events across the Melbourne & Olympic Parks precinct. As a key member of our team, you will be...
-
Customer Service Professional
4 weeks ago
Melbourne, Victoria, Australia Bank of Melbourne Full timeJob OverviewWe are seeking a highly motivated Customer Service Professional to join our team at the Bank of Melbourne's Pavilion 360 Bourke St branch in Melbourne.About UsAs Victoria's local bank, we're committed to providing exceptional customer service and support to our customers. Our purpose is to create better futures together, and we believe that our...
-
Melbourne Venue Operations Manager
1 week ago
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeEstablished in the heart of Melbourne's CBD, Frontline Hospitality is a renowned family-owned restaurant and bar with over 18 years of experience in delivering exceptional service, fine wines, and culinary excellence.This highly respected venue takes pride in its loyal customers, vibrant team, and the atmosphere it has fostered. As an experienced Assistant...
-
Customer Service Operations Lead
3 weeks ago
Melbourne, Victoria, Australia Marble Full timeThis is an exciting opportunity to lead the daily customer service for a team of Technicians and manage the complete operations of allocated sites, workshops, and machines. The ideal candidate will have several years of relevant experience in a maintenance environment, including planning efficient service execution and managing customer satisfaction.About...
-
Melbourne Hospitality Operations Manager
2 weeks ago
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeAbout Frontline Hospitality Melbourne West:Established in the hospitality industry for over 18 years, our family-owned restaurant and bar boasts a reputation for exceptional service, fine wines, and culinary excellence. We pride ourselves on our loyal customers, vibrant team, and the atmosphere we've fostered at our venue.We are seeking an experienced...
-
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeDynamic Nightclub Leader Wanted in MelbourneWe are seeking an exceptional Nightclub Operations Manager to oversee the daily operations of our premier nightlife venue in Melbourne's CBD. This is a fantastic opportunity for a seasoned hospitality professional to drive growth, improve service standards, and create an unforgettable experience for our...
-
Warehouse Operations Coordinator
2 weeks ago
Melbourne, Victoria, Australia Frontline Retail Melbourne Full timeAbout Frontline Retail Melbourne">As a leading retail company in Melbourne, we are seeking an experienced Warehouse Assistant to join our team. With a focus on delivering exceptional customer service and meeting sales targets, this role is ideal for individuals who thrive in fast-paced environments.">About the Role">We offer a part-time position in our South...
-
Chief Nightlife Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeAbout the RoleWe are seeking an experienced and dynamic Nightclub Manager to lead our flagship venue in Melbourne CBD. As a key member of our team, you will be responsible for driving service excellence and growth in this vibrant nightlife destination.Key ResponsibilitiesOversee nightly operations to ensure smooth and efficient service deliveryManage and...
-
Western Treatment Plant Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Melbourne Water Full timeAbout the RoleWe are seeking a highly skilled and experienced senior leader to join our Service Delivery team at Melbourne Water.This is a critical leadership role that will oversee the operations of the Western Treatment Plant, which processes 60% of Greater Melbourne's sewerage. The successful candidate will be responsible for ensuring the efficient...
-
Environmental Services Operator
4 weeks ago
Melbourne, Victoria, Australia Citywide Service Solutions Full timeWe are seeking a highly skilled Environmental Services Operator to join our team in the Melbourne CBD. This role is perfect for those who are passionate about maintaining a clean and healthy environment.As an Environmental Services Operator, you will be responsible for collecting and disposing of waste and recyclables from high-profile parks and gardens...
-
Melbourne Night Club Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeAs a seasoned Hospitality and Nightclub Manager, you will have the opportunity to lead one of Melbourne's premier nightlife destinations.This upscale venue features three levels, four unique spaces, and an elegant restaurant, offering a dynamic environment that requires a passionate leader to drive service excellence and growth.Key Responsibilities:Oversee...
-
Senior Operations Director Water Management
3 weeks ago
Melbourne, Victoria, Australia Melbourne Water Full timeJob DescriptionWe are seeking a Senior Operations Director to lead our Water Management team at Melbourne Water.About the RoleThis is a senior leadership position that oversees the 24/7 delivery, maintenance and operations of the sewerage treatment plant that processes 40% of greater Melbourne's sewerage and the subsequent recycled water system.Develop and...
-
Sewerage System Operations Manager
2 weeks ago
Melbourne, Victoria, Australia Melbourne Water Full timeAt Melbourne Water, we're seeking a visionary leader to drive the success of our Eastern Treatment Plant.About UsWe are the guardians of Melbourne's essential water and environmental resources. Our team is committed to delivering safe and reliable water to homes and businesses across Victoria.About The RoleThis is an exceptional opportunity for an...
-
Melbourne, Victoria, Australia Melbourne Airport Full timeMelbourne Airport is seeking a skilled Airport Concierge and Customer Experience Manager to join our dynamic team.As a key member of our operations, you will be responsible for providing exceptional customer service to our passengers and visitors. Your role will encompass a range of responsibilities, including greeting customers with a warm welcome,...
-
Leading Fashion Store Manager
2 weeks ago
Melbourne, Victoria, Australia Frontline Retail Melbourne Full timeFrontline Retail Melbourne is seeking a highly motivated and experienced Store Manager to join our team at our Melbourne Central boutique.We're looking for someone with a passion for fashion, retail, and customer service to drive the success of our unique and stylish store. As Store Manager, you will be responsible for leading the team, delivering...
-
Customer Service Operations Manager
4 weeks ago
Melbourne, Victoria, Australia Easygo Full timeOptimize Customer Service OperationsEarn $100,000 - $120,000 per annum in this exciting opportunity to join Easygo as a Workforce Manager in our vibrant Melbourne office. As a key member of our operations team, you will play a crucial role in optimizing contact centre operations by managing workforce planning, scheduling, and performance analysis.We are...
-
Customer Service Champion
2 weeks ago
Melbourne, Victoria, Australia Probe Operations Pty Ltd Full timeJob DescriptionWe are seeking a skilled Customer Service Champion to join our team at Probe Operations Pty Ltd. Based in the Melbourne CBD, this role offers a permanent full-time position with a 38-hour weekly schedule.Key ResponsibilitiesTo provide exceptional customer service and support to clients via phone, email, or other communication channelsTo...
-
Merchandise Team Operations Manager
2 weeks ago
Melbourne, Victoria, Australia Melbourne & Olympic Parks Full timeJob Title: Merchandise Team Operations ManagerEstimated Salary: $70,000 - $90,000 per annum (dependent on experience)About UsMelbourne & Olympic Parks is an iconic multi-venue precinct that showcases Melbourne to the world during the Australian Open and delivers hundreds of entertainment, sporting, and community events each year across its world-class...
-
Melbourne Hotel Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Rydges Full timeAbout Rydges MelbourneRydges is one of Australia and New Zealand's leading experience companies, encompassing Entertainment, Ventures, and Travel businesses. We strive to make a positive impact on our people, communities, and environment.Australian owned and operated for over 30 years, we operate quality hotels with a down-to-earth approach, providing...
-
Retail Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time**About the Role**We are seeking a Retail Operations Manager to lead our merchandise retail operations for events across the Melbourne & Olympic Parks precinct.This is an excellent opportunity to provide exceptional customer experiences, while delivering commercial returns and empowering our casual merchandise team members.The successful candidate will have...