Customer Service Operations Manager Melbourne

2 weeks ago


Melbourne, Victoria, Australia Opal Full time
Opal Packaging Plus Customer Service Role Overview

We are seeking a seasoned customer service professional to lead our Customer Service Team at Opal Packaging Plus in Truganina, Victoria. As a key member of our team, you will be responsible for ensuring seamless order processing and issue resolution within agreed service level agreements.

About the Role

This is an exceptional opportunity to leverage your expertise in customer service operations, team management, and safety culture development. You will contribute to the success of Opal by:

  • Fostering a high-performance culture across the team through coaching and mentoring
  • Developing and implementing strategies to improve customer performance and operational efficiency
  • Liaising with customers to resolve process enquiries, orders, and price variances
  • Managing Accounts Receivables and Payables functions
  • Implementing system enhancements to ensure timely issue management processes
Required Skills and Qualifications

To succeed in this role, you will require:

  • Tertiary qualification in a commercial stream (e.g., business, management)
  • Solid experience in leading and managing a team in a fast-paced customer service environment
  • Previous experience in a customer-facing role
  • Proficiency in SAP or other ERP systems
  • Strong communication and problem-solving skills
Benefits

We offer a competitive salary package, including an estimated AU$85,000 - AU$110,000 per annum, depending on experience and qualifications. Additionally, you will enjoy a dynamic work environment, opportunities for career growth, and a chance to contribute to the success of Opal.



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