Customer Service Training Expert

1 week ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time
Job Description

We are seeking a skilled National Customer Service Trainer to join our team at Kuehne+Nagel. As the global market leader in Sea Logistics, we value innovation and excellence in our employees.

About the Role

This is an exciting opportunity for a customer-focused individual to design and implement innovative training programs that enhance the skills and performance of our customer service teams. The ideal candidate will excel in clear communication and possess a diverse range of soft skill training methods and techniques.

Responsibilities
  • Create comprehensive and engaging training materials that cover employee development topics effectively.
  • Facilitate in-person and remote training sessions to educate employees on various service-related skills and knowledge areas.
  • Take a leading role in the onboarding process for new hires, ensuring they receive necessary training and resources.
  • Continuously assess employee skills and performance to identify gaps and areas for improvement.
  • Coordinate the introduction and training of new features and products to ensure employees are up-to-date with the latest developments.
Requirements and Skills
  • Excellent verbal and written communication skills to convey information clearly.
  • Experience in conducting training sessions both on-site and remotely.
  • Strong background in customer service.
  • The ability to take initiative and thrive independently or in a team setting.
Why Work with Us?

We offer flexible working arrangements, including the ability to work from home, and provide opportunities for continuous professional development and career progression discussions. Our emphasis on annual Individual Development Plans supports internal and external training initiatives. If you're looking for a career, not just a job, join us in making a positive impact today.

As a dedicated employer, we prioritize our Net Zero Carbon initiatives, aiming to achieve carbon neutrality for our sea freight shipments by 2030. Estimated Salary: AU$80,000 - AU$110,000 per year.



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