Customer Service Motor Claims Expert

4 weeks ago


Melbourne, Victoria, Australia Suncorp Group Full time

Unlock Your Potential as a Customer Service Motor Claims Expert


Are you a motivated customer service professional with a passion for delivering exceptional experiences? Suncorp Group is seeking an accomplished Customer Service Motor Claims Expert to join our dynamic team in Melbourne. As a key player in our Motor Lodgment team, you will play a vital role in assisting customers who have experienced motor accidents or damage from weather events.


About the Role



  • Job Title: Customer Service Motor Claims Expert
  • Location: 530 Collins Street, Melbourne, VIC
  • Estimated Salary: $60,000 + 11.5% Super + penalty rates on eligible shifts (ProRata for Part-time roles)
  • Work Arrangement: You will be required to attend office once a fortnight as well as ad hoc requests, with the rest of the time working remotely – after completing 7 weeks of full-time training
  • Shift Patterns: Full-time & Part-time roles available - please see shift patterns below
  • Training: 7 weeks of full-time paid training (Monday to Friday, 8:30 am to 4:30 pm) before transitioning to the regular shift pattern
  • Training Format: Combination of classroom and on-the-job training, including high support training
  • Training Location: Onsite at 530 Collins Street, Melbourne, VIC
  • Holiday Restrictions: No holidays allowed during the 7-week training period

About the Job Description



  • Deliver exceptional customer experiences by providing efficient solutions and responses to customer enquiries
  • Handle Motor Claim enquiries via telephone and online channels
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance

About the Qualifications and Skills



  • Possess a passion for delivering exceptional customer service with demonstrated experience in customer service roles
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively
  • High level of resilience, empathy, and adaptability to handle various customer situations
  • While previous call centre experience is desired, it is not necessary. Suncorp Group is willing to provide training for candidates with a passion for providing outstanding customer service
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role
  • Ability to work collaboratively as a supportive team member

About the Shifts and Hours


We are currently recruiting for the following shift options:


Full-Time



  • Option 1: Monday – Friday 37.5 hours - start window between 8am-10am
  • Option 2: Monday – Friday 37.5 hours – start window between 3pm-5pm

Part-Time



  • Option 3: Monday to Friday – 25 hours per week – start window between 4pm-6pm

What We Can Offer You



  • Salary - $60,000 + 11.5% Super + penalty rates on eligible shifts (ProRata for Part-time roles)
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing

Why Choose Suncorp Group?


We strive to be customer-obsessed, innovative, and performance-driven. Our purpose has been at the core of our business for over 100 years, and we are committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers.


Ready to Accelerate Your Career?


Drive success with Suncorp Group and chase the sun by joining our dynamic team today.



  • Melbourne, Victoria, Australia Suncorp Group Full time

    Motor Claims Specialist RoleWe are seeking a skilled and customer-focused Motor Claims Specialist to join our team at Suncorp Group. As a Motor Claims Specialist, you will be responsible for providing exceptional customer service and resolving claims efficiently and effectively.Key Responsibilities:Deliver outstanding customer service by responding to...

  • Claims Car Assessor

    4 weeks ago


    Melbourne, Victoria, Australia Youi Full time

    About the RoleYoui is seeking a skilled On-Road Motor Assessor to join our dynamic team. As a Motor Claims Professional, you will be responsible for delivering exceptional motor claims experience with expert execution.Your Key ResponsibilitiesComplete vehicle damage assessments with accuracy and attention to detail.Oversee the quality of the entire claims...


  • Melbourne, Victoria, Australia Fuse Recruitment Full time

    **Job Summary**Fuse Recruitment is seeking a highly skilled Motor Claims Consultant to join our team in a fast-paced and dynamic environment.The successful candidate will be responsible for managing the full claims process from lodgement to settlement, providing empathetic and professional support to customers, and working within set procedures and standards...


  • Melbourne, Victoria, Australia Fuse Recruitment Full time

    Benefits and OpportunitiesUp to $65,000 + SuperGreat working atmosphereImmediate FULL TIME opportunitySupportive team and managementJoin a market leaderWork close to home – Bundoora locationDuties and ResponsibilitiesEnd to end claims management from lodgement to settlementNegotiations and settlements on all filesCustomer service standards met on all files...

  • Claims Consultant

    1 month ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Motor Claims Consultant OpportunityWe are seeking a dedicated and experienced Claims Consultant to join our team at Fuse Recruitment. As a Motor Claims Consultant, you will be responsible for managing the end-to-end claims process for our direct-to-consumer insurance brands.Key Responsibilities:Manage the full claims process from lodgement to...


  • Melbourne, Victoria, Australia Youi Full time

    Revolutionise Motor Claims with YouiWe're seeking a highly skilled High-Performance Motor Claims Expert to join our team at Youi, a pioneering force in the Australian insurance landscape.In this pivotal role, you'll be at the forefront of innovation, driving efficiency and reducing repair times while delivering cost-effective, high-quality outcomes. By...

  • Claims Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Benefits and OpportunitiesCompetitive salary up to $65,000 + SuperCollaborative and supportive work environmentFull-time opportunity with immediate startChance to work with a market leader in the insurance industryLocation: Bundoora, close to homeKey ResponsibilitiesManage claims from lodgement to settlementNegotiate and settle claims on all filesEnsure high...

  • Claims Consultant

    4 weeks ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Motor Claims Consultant OpportunityFuse Recruitment is seeking a dedicated individual to manage the end-to-end claims process for a national independent insurance company's direct-to-consumer insurance brands.Key Responsibilities:Manage the full claims process from lodgement to settlementLiaise with customers to provide empathetic and professional supportAct...

  • Motor Claims Expert

    1 week ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    A career opportunity exists for a skilled Motor Claims Consultant to manage the end-to-end claims process for direct-to-consumer insurance brands. With a focus on delivering exceptional customer service, this role entails overseeing the full claims lifecycle from lodgement to settlement.The ideal candidate will have a proven track record in claims management...

  • Claims Specialist

    7 days ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Motor Claims Consultant OpportunityFuse Recruitment is seeking an experienced Motor Claims Consultant to manage the end-to-end claims process for our national insurance clients. As a key member of our team, you will play a crucial role in delivering exceptional customer service and ensuring seamless claims resolution.Job Description:Manage the full claims...


  • Melbourne, Victoria, Australia Ensure Recruitment Full time

    About This RoleWe are seeking a skilled High-End Motor Claims Professional to join our team.Job OverviewThis is an exciting opportunity to work with highly prestigious clients in the high-end motor world. As a Motor Claims Specialist, you will be responsible for providing exceptional customer service and ensuring the best possible outcome for your...

  • Claims Specialist

    1 month ago


    Melbourne, Victoria, Australia Guild Group Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Specialist to join our team at Guild Group. As a Claims Specialist, you will be responsible for providing exceptional customer service and support while setting customer expectations and strategy for the claim.You will be working with medium complex property and motor claims, delivering...

  • Claims Technical Lead

    1 month ago


    Melbourne, Victoria, Australia Succession Partners Full time

    Claims Technical Lead OpportunityWe are seeking a highly experienced Claims Technical Lead to join our team at Succession Partners. As a key member of our Commercial Motor insurance team, you will be responsible for overseeing complex claims and ensuring they are handled efficiently and in compliance with regulations.Key Responsibilities:Manage complex...

  • Claims Consultant

    2 weeks ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Claims Consultant Job DescriptionWe are seeking a highly skilled Claims Consultant to join our team at Fuse Recruitment. As a Claims Consultant, you will play a critical role in managing a diverse portfolio of motor, property, and liability claims.Key Responsibilities:Manage end-to-end claims across motor, property, and liabilities portfoliosProvide expert...


  • Melbourne, Victoria, Australia Zurich Insurance Group Full time

    A Key Role in Recovering Outstanding ClaimsZurich Insurance Group is seeking a Claims Recovery Officer to join our team.This exciting opportunity will see you play a vital role in recovering outstanding claims payments from third parties and their insurers. You will work within a fast-paced environment to ensure efficient handling of recovery claims,...


  • Melbourne, Victoria, Australia Fuse Recruitment Full time

    About This OpportunityFuse Recruitment is seeking a seasoned Insurance Team Director to lead their growing claims team. As a highly experienced and customer-centric leader, you will be responsible for motivating your team to exceed outstanding metrics and deliver results.Job DescriptionLead and inspire a high-performing claims team, driving excellence in...

  • Claims Professional

    3 weeks ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

        Job Summary    We are seeking a highly skilled and experienced Claims Professional to join our team at Fuse Recruitment. As a Motor Insurance Specialist, you will be responsible for managing the end-to-end claims process for our clients' direct-to-consumer insurance brands.    Key ResponsibilitiesLiaise with customers to provide empathetic...

  • Claims Team Leader

    1 week ago


    Melbourne, Victoria, Australia Fuse Recruitment Full time

    Fuse Recruitment is seeking a seasoned Claims Team Leader to drive high-performance in our growing insurance claims team. Based on industry standards, the estimated annual salary for this position is around $110,000-$140,000.Job OverviewThe successful candidate will lead a team of experts in motor products and ensure seamless day-to-day operations. They will...


  • Melbourne, Victoria, Australia Fuse Recruitment Full time

    Fuse Recruitment is seeking a highly experienced Insurance Team Leader to lead their growing Claims team. The ideal candidate will have a strong background in motor insurance products and a proven track record of leading high-performing teams.The role requires intermittent travel nationally to foster relationships and cement the right candidate as an...

  • Claims Expert

    1 week ago


    Melbourne, Victoria, Australia Tal Services Limited Full time

    We are seeking an experienced and empathic Claims Expert to join our team at Tal Services Limited. This is a full-time, permanent position that offers a generous company-paid life insurance and super plan.As a Claims Expert, you will be responsible for managing a portfolio of claims end-to-end, assessing, analysing, calculating and finalising claims payments...