Travel Operations Coordinator

4 weeks ago

Melbourne, Victoria, Australia Travel Trade Recruitment Full time

Job Title: Travel Support Consultant

Job Summary: We are seeking a highly organized and detail-oriented Travel Support Consultant to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our travel business.

Key Responsibilities:

  • Coordinate with Suppliers: Work closely with suppliers and partners to ensure timely and accurate delivery of travel services and products.
  • Approve Invoices: Review and approve invoices to ensure accuracy and compliance.
  • Support Sales Team: Provide exceptional support to the sales team by managing booking confirmations, amendments, and cancellations.
  • Answer Pricing and Itinerary Questions: Assist the sales team with pricing and itinerary questions to maximize sales and maintain high margin levels.
  • Improve Operational Efficiency: Use knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
  • Maintain Accurate Records: Maintain accurate records of transactions, communications, and inventory.
  • Troubleshoot: Troubleshoot before, during, and post-tour to ensure seamless travel experiences.

Qualifications:

  • Experience: 1-3 years' experience in a travel consultant role, operational support, or groups support preferably in the travel industry.
  • Skills: Excellent organizational and multitasking skills, strong communication and interpersonal skills, proficiency in Microsoft Office Suite, and familiarity with booking/reservation systems.
  • Problem-Solving Skills: Strong problem-solving skills and a proactive approach to resolving issues.
  • Teamwork: Ability to work independently and as part of a team in a fast-paced environment.

Package:

  • Salary: Competitive salary $60-65K + Super.
  • Working Arrangements: Full-time permanent role in a welcoming environment with flexible hybrid working arrangements post-probation.
  • Professional Growth: Opportunities for professional growth and development.
  • Work Environment: Collaborative and supportive work environment.
  • Travel Experiences: The chance to be part of a passionate team dedicated to creating extraordinary travel experiences.

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