Travel Operations Coordinator
2 weeks ago
Job Title: Travel Support Consultant
Job Summary: We are seeking a highly organized and detail-oriented Travel Support Consultant to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our travel business.
Key Responsibilities:
- Coordinate with Suppliers: Work closely with suppliers and partners to ensure timely and accurate delivery of travel services and products.
- Approve Invoices: Review and approve invoices to ensure accuracy and compliance.
- Support Sales Team: Provide exceptional support to the sales team by managing booking confirmations, amendments, and cancellations.
- Answer Pricing and Itinerary Questions: Assist the sales team with pricing and itinerary questions to maximize sales and maintain high margin levels.
- Improve Operational Efficiency: Use knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
- Maintain Accurate Records: Maintain accurate records of transactions, communications, and inventory.
- Troubleshoot: Troubleshoot before, during, and post-tour to ensure seamless travel experiences.
Qualifications:
- Experience: 1-3 years' experience in a travel consultant role, operational support, or groups support preferably in the travel industry.
- Skills: Excellent organizational and multitasking skills, strong communication and interpersonal skills, proficiency in Microsoft Office Suite, and familiarity with booking/reservation systems.
- Problem-Solving Skills: Strong problem-solving skills and a proactive approach to resolving issues.
- Teamwork: Ability to work independently and as part of a team in a fast-paced environment.
Package:
- Salary: Competitive salary $60-65K + Super.
- Working Arrangements: Full-time permanent role in a welcoming environment with flexible hybrid working arrangements post-probation.
- Professional Growth: Opportunities for professional growth and development.
- Work Environment: Collaborative and supportive work environment.
- Travel Experiences: The chance to be part of a passionate team dedicated to creating extraordinary travel experiences.
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