Strategic Relationship Professional

1 week ago

Perth, Western Australia beBeeClient Full time $80,000 - $150,000
Key Account Manager

The primary goal of this role is to maintain and strengthen relationships with existing clients, while continually seeking opportunities for growth and expansion.

This requires a strong ability to analyze complex information, identify key areas for improvement, and develop effective strategies for driving business results.

Responsibilities include:

  • Ensuring client retention through exceptional customer service and relationship management.
  • Identifying new business and product upsell opportunities within existing clients by conducting strategic reviews and meeting KPIs.
  • Developing and maintaining relationships within the existing client base through regular customer interactions and marketing activity.
  • Ensuring quality Strategic Account Plans and Pricing Templates are in place for all strategic accounts, tracking progress against these plans.
  • Assisting in maintaining sales activity metrics and awareness of trends.
  • Collaborating with colleagues from other departments to maximize sales opportunities and penetration.
  • Ensuring compliance of service level agreements with customers, suppliers, and internal stakeholders.
Requirements
  • Proven track record of building and maintaining trusted customer relationships.
  • Successful B2B sales experience, including proposal development, contracting, and presenting formal sales presentations.
  • Financial analysis and acumen, with the ability to demonstrate economic benefits versus competition to stakeholders at C-Suite level.
  • Understanding of legal issues relating to domestic documentation.
  • Project management skills, with the ability to plan, schedule, and determine goals and requirements for specific sales initiatives.
  • Product knowledge, with the ability to pursue, develop, and apply knowledge of company products and identify key points of differentiation and competitive advantage.
About You

We're looking for someone who embodies the following qualities:

  • Manages complexity, making sense of complex information to effectively solve problems.
  • Business insight, applying knowledge of business and the marketplace to advance the organization's goals.
  • Customer focus, building strong customer relationships and delivering customer-centric solutions.
  • Action-oriented, taking on new opportunities and tough challenges with a sense of urgency.
  • Plans and aligns, planning and prioritizing work to meet commitments aligned with organizational goals.
  • Ensures accountability, holding self and others accountable to meet commitments.
  • Collaborates, building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates effectively, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Instills trust, gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Interpersonal savvy, relating openly and comfortably with diverse groups of people.
  • Situational adaptability, adapting approach and demeanor in real-time to match shifting demands of different situations.

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