Sales Performance Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerAdvocate Full time $120,000 - $170,000
Sales Performance Manager

The Sales Performance Manager role is centered around guiding customers to derive the utmost value from their investments. This encompasses fostering customer relationships, staying attuned to their priorities, and facilitating seamless interactions to meet their needs.

Key Responsibilities:
  • Cultivate long-term partnerships by providing exceptional customer experiences that drive mutual success and foster loyalty.
  • Develop a deep understanding of customer requirements and preferences to inform strategic decisions.
  • Promote Guidewire solutions effectively, ensuring customers maximize their return on investment and achieve desired business outcomes.
  • Assume a proactive stance in resolving customer issues, adhering to established protocols and collaborating with cross-functional teams as necessary.
  • Create and manage customized success plans tailored to each customer's unique needs and goals.
  • Nurture executive-level relationships through regular discussions, including business reviews, product roadmaps, and strategic alignment sessions.
  • Stay abreast of key business challenges facing customers, enabling informed decision-making and proactive support.
  • Maintain visibility into program and customer health, both internally and among customer-facing teams.
  • Manage commercial aspects of account relationships, encompassing contracts, risks, and renewals.
  • Drive operational excellence in customer portfolio management, leveraging data insights to optimize performance.
  • Contribute significantly to Annual Recurring Revenue growth by identifying opportunities to expand existing customer accounts through solution alignment.

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