Customer Support Specialist

7 days ago


Surfers Paradise, Queensland, Australia The Recruitment Org Full time

We are seeking a skilled Customer Support Specialist to join our team at The Recruitment Org. This role involves handling incoming calls and support requests from customers, conducting training sessions, and ensuring customer satisfaction.

Key Responsibilities:
  • Troubleshoot technical issues via email and phone.
  • Deliver training to new and existing clients.
  • Nurture client relationships by providing support and troubleshooting technical issues.
  • Support the Onboarding Team with PMS configuration.
  • Occasionally travel for onsite customer training.
  • Develop in-depth knowledge of the company's functionality.
  • Stay up-to-date on new features, enhancements, and integrations.

This is a full-time position offering a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. Benefits include professional development opportunities, exposure to cutting-edge technology, and career growth potential within a supportive team structure.

We value employees who are passionate about delivering world-class client support and satisfaction. As a Customer Support Specialist, you will have the opportunity to work in a client-centered environment, collaborate with cross-functional teams, and contribute to the success of our clients.



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