Customer Service Ambassador

1 month ago


Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., we're dedicated to putting the world on vacation. Our team of passionate professionals is committed to delivering exceptional guest experiences at our over 270 vacation club resort locations worldwide.

Key Responsibilities:

  • Greet and register owners and guests, providing a warm and welcoming atmosphere
  • Offer personalized recommendations on local area attractions and activities
  • Ensure seamless check-in processes and maintain accurate records
  • Utilize communication equipment to provide exceptional customer service
  • Meet with guests to discuss vacation options and generate sales appointments
  • Build rapport with customers to deliver exceptional experiences
  • Collaborate with resort operations teams to provide a high level of service
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs as set by the business

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development opportunities
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • A dynamic and inclusive work environment

Requirements:

To succeed in this role, you'll need:

  • Previous experience in a similar hotel position
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous
  • Ability to recognize and solve problems in the workplace

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment is dedicated to delivering excellence and taking time to have fun, celebrate together, and support one another. Join our global team and build a career where memories start with you.



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