Technical Training and Support Specialist

2 weeks ago

Surfers Paradise, Queensland, Australia The Recruitment Org Full time

Job Overview

The Recruitment Org is seeking a highly skilled Technical Training and Support Specialist to join our team. This role involves providing world-class training and ongoing support to clients, ensuring they receive the best possible experience with our products and services.

About the Role

In this exciting position, you will be responsible for handling incoming calls and support requests from customers, troubleshooting technical issues via email and phone, and delivering training sessions to educate clients on the effective use of our products and services.

Key Responsibilities

  • Troubleshoot complex technical issues and provide timely resolutions to ensure customer satisfaction.
  • Develop and deliver comprehensive training programs to new and existing clients, improving their understanding of our products and services.
  • Nurture strong relationships with clients through exceptional support and communication.
  • Collaborate with the Onboarding and Implementation Team to configure our products for clients and ensure seamless integration.
  • Occasionally travel for onsite customer training at client locations.
  • Stay up-to-date with new features, enhancements, and integrations, applying this knowledge to improve customer experiences.
  • Identify opportunities to streamline processes and improve efficiency, driving continuous improvement within the team.
  • Assist in integrating new team members through system training, guidance, and mentorship.
  • Prioritize cross-functional collaboration to provide comprehensive product support and drive business growth.

Requirements

To succeed in this role, you will need:

  • Excellent written and verbal communication skills.
  • A customer-focused work ethic with proven experience in customer service.
  • Strong problem-solving skills with a customer-satisfaction mindset.
  • The ability to remain calm and professional under pressure.
  • Experience managing multiple demands simultaneously.
  • A passion for delivering exceptional customer experiences.

What We Offer

  • A dynamic, collaborative environment that fosters growth and development.
  • Ongoing training and workshops to enhance your skills and knowledge.
  • Access to cutting-edge technology and innovative products.
  • Career growth opportunities within a supportive team structure.
  • The chance to make a meaningful impact on customer satisfaction and loyalty.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.

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