Customer Service Ambassador

4 weeks ago


Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We're passionate about putting the world on vacation at Travel + Leisure Co. Our mission is to create unforgettable experiences for millions of travelers worldwide. As a Guest Experience Host, you'll play a vital role in delivering exceptional service and ensuring our guests feel welcome and valued.

Your Key Responsibilities

  • Provide warm and personalized greetings to owners and guests
  • Offer expert advice on local area attractions and activities
  • Process department-related paperwork efficiently and accurately
  • Utilize communication equipment to ensure seamless guest interactions
  • Meet guests face-to-face and generate sales appointments for our sales centers
  • Build rapport with customers to deliver exceptional experiences
  • Collaborate with the resort operations team to provide a high level of service
  • Clearly articulate the benefits of traveling within our Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires flexibility, including weekend and public holiday shifts.

Your Benefits

At Travel + Leisure Co., we're committed to supporting your growth and development. Some of our many benefits include:

  • Professional development funding to help you advance your career
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Great career development opportunities to help you succeed

What We're Looking For

To succeed in this role, you'll need:

  • Previous experience in a similar hotel position
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system is advantageous
  • The ability to recognize and solve problems in the workplace
  • Flexibility to work a variety of shifts, including nights, weekends, and public holidays.
Where Memories Start with You

Hospitality is at the heart of everything we do at Travel + Leisure Co. We're an inclusive environment where we deliver excellence, have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.



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