Coordinating Exceptional Workplace Experiences

2 weeks ago

Sydney, New South Wales, Australia beBeePeople Full time $76,115
Job Title

We are seeking a highly skilled and experienced professional to join our team as a People Experience Coordinator. This is a permanent, full-time position that requires a high level of customer service skills, organizational ability, and attention to detail.

The successful applicant will be responsible for providing exceptional customer service to our visitors and guests, managing the office onboarding process, coordinating with IT and other departments, and maintaining a high standard of presentation in the reception area.

Key Responsibilities:

  • Reception Management: Co-ordinate and maintain a high standard of presentation on a daily basis of reception, ensuring all areas are clean, presentable and stocked with supplies as needed, while demonstrating a focus on cost efficiency
  • Onboarding: Manage the office onboarding process for new starters at York St, coordinating with IT and other departments to ensure a smooth start to Lion
  • First Impressions: Present a professional, friendly image to all visitors and courteously assist anyone visiting the office, managing the Visitor Management System (VMS) as required
  • HR System Requests (Service Now): Deliver resolution of all Tier 1 requests, with all incidents actioned within the defined SLA of 48 hours
  • Reporting: Perform reporting in ServiceNow to analyse key trends and themes to ensure the team is actioning queries as required to limit escalations, and to proactively identify trends to build on knowledge management in Service Now
  • Maintain HR System Knowledge Articles (Service Now): Create, review and update people knowledge article within ServiceNow to support team members and leaders to easily answer Tier 0 enquiries independently
  • Compliance and Policies: Ensure any visitors and new starters at York St are compliant in their safety induction on arrival
  • Customer Service: Create an engaging, personable, and customer service focused experience for Leaders and Team Members when responding to enquiries and actioning employment document requests
Requirements
  • At least 3 years customer service experience is needed for this role
  • Exceptional customer service and business partnering skills with ability to handle difficult situations with composure
  • Passion for providing an exceptional experience for all visitors and guests
  • Well-developed communication skills
  • Strong time management and prioritisation skills
  • Demonstrated ability to make sound decisions and act quickly to implement action plans
  • Intermediate Microsoft Office skills
  • Experience using ServiceNow and SAP system
Benefits

This role offers a competitive salary package and the opportunity to work in a dynamic and fast-paced environment. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.

If you are passionate about delivering exceptional customer experiences and have the skills and qualifications we are looking for, please apply today

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