Exceptional Workplace Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeExperience Full time
Improve Customer Experiences

Are you passionate about creating exceptional workplace experiences? We are seeking a talented People Experience Coordinator to join our vibrant team.

This is a permanent full-time position that requires working onsite. Our office is based in the heart of Sydney, with easy access to public transport.

As a People Experience Coordinator, you will be at the forefront of our company, creating a welcoming and exciting atmosphere for our team members and guests. Your days will be filled with a variety of tasks, including:

  • Reception Management: Maintain a high standard of presentation on reception, ensuring all areas are clean, presentable and stocked with supplies as needed.
  • Onboarding: Manage the office onboarding process for new starters, coordinating with IT and other departments to ensure a smooth start.
  • First Impressions: Present a professional, friendly image to all visitors and courteously assist anyone visiting the office.
  • HR System Requests: Deliver resolution of all Tier 1 requests, with all incidents actioned within the defined SLA of 48 hours.
  • Reporting: Perform reporting to analyse key trends and themes to ensure the team is actioning queries as required.
  • Knowledge Articles: Create, review and update people knowledge articles to support team members and leaders.
  • Compliance and Policies: Ensure any visitors and new starters are compliant in their safety induction.
  • Customer Service: Create an engaging, personable, and customer service focused experience for Leaders and Team Members.
  • Projects: Support/lead key initiatives/projects while balancing day-to-day activities.
About This Role

This role is ideal for someone who is:

  • Experienced in using Service Now.
  • Responsible Service of Alcohol (RSA) certified.
  • Skilled in using SAP systems, including raising purchase orders and processing invoices.
  • Strong interpersonal and communication skills.
  • Passionate about providing exceptional customer experiences.
  • Able to handle difficult situations with composure.
  • Organized and able to prioritize tasks effectively.
What We Offer

This is a fantastic opportunity to work for a dynamic company, offering:

  • A competitive salary package.
  • Opportunities for career growth and development.
  • A collaborative and supportive team environment.
How to Apply

If you are a motivated and enthusiastic individual who is passionate about creating exceptional customer experiences, please submit your application.

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