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IT Support Specialist

1 month ago

Sydney, New South Wales, Australia Interactive Full time

Are you passionate about delivering exceptional customer service in an IT environment?

We are seeking a highly motivated and proactive Contact Centre Representative to join our Interactive team. This is a fantastic opportunity to start your career in the IT industry, with the potential for long-term growth and development.

The successful candidate will be the first point of contact for our customers, providing Level 1 support and escalating cases to the relevant Engineer or Account Manager as needed. You will work closely with our Service Desk team to ensure high-quality and timely resolutions, utilizing our established processes and procedures.

To succeed in this role, you must have a positive attitude, excellent customer service skills, and attention to detail. A passion for the IT industry and experience in case management (desired) are also essential. Availability for day and night shifts on a rotating roster is required.

In return for your hard work and dedication, we offer a competitive salary of $55,000 per annum, reflecting the level of responsibility and expertise required for this position. We believe that our employees are our greatest asset, and we strive to provide a supportive and inclusive work environment that fosters growth and development.

If you are a motivated and customer-focused individual who is eager to start their career in the IT industry, please submit your application. We look forward to hearing from you