Technical Delivery Manager
2 weeks ago
At IntegrationWorks, we are seeking a highly skilled Technical Delivery Lead to join our team. As a key member of our delivery team, you will be responsible for ensuring that our clients receive exceptional services from our engagements with our Integration Consultants.
Key Responsibilities:
- Manage client relationships and ensure that their needs are met
- Own the service delivery process, ensuring efficiency, cost-effectiveness, and quality
- Monitor client engagements for customer satisfaction, eliminating bottlenecks, and providing issue resolution
- Actively participate in sales activities, pre-sales activities, and delivery remediation activities
- Manage vendor relationships and identify potential partners for IntegrationWorks
Requirements:
- Strong orientation towards ensuring client satisfaction and service delivery
- Reliable and able to produce high-quality work
- Understanding of ITIL-based activities, operations, and performance management (ITIL foundation certification is desirable)
- Working knowledge of Confluence/Jira or other similar knowledge management platforms
- Experience with complex business solutions, networks, and data centre environments (on-prem & cloud)
- Ability to generate strategic reporting from tactical and technical information
- Excellent verbal and written communication skills and ability to engage across all levels in the business
- Ability to effectively manage work processes and proactively manage situations to achieve desired outcomes
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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