Customer Banking Specialist

2 days ago

Newcastle, New South Wales, Australia CommBank Full time
{"title": "Customer Banking Specialist", "description": "About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Banking Specialist. In this role, you will be responsible for delivering exceptional customer experiences and providing holistic solutions to meet their financial needs.

Key Responsibilities
  • Build strong relationships with customers through meaningful conversations and identify opportunities to provide tailored solutions.
  • Work collaboratively with colleagues to deliver outstanding outcomes for every customer interaction.
  • Proactively engage with customers to understand their financial needs and provide recommendations for our products and services.
  • Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
  • Participate in community events and fundraising activities to engage with customers and promote the Bank's brand.
What We're Looking For
  • A passion for delivering exceptional customer experiences and a commitment to putting customers at the centre of everything you do.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A strong understanding of the Bank's products and services, with the ability to provide tailored solutions to meet customers' financial needs.
  • A proactive and customer-focused approach, with a willingness to go above and beyond to deliver outstanding outcomes.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a Customer Banking Specialist, you will be part of a team that is dedicated to delivering exceptional customer experiences and making a real difference in the lives of our customers.

", "lang_code": "en-US"}

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