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Relationship Manager for Small to Medium Enterprise Health

2 months ago

Newcastle, New South Wales, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

We are seeking a skilled Relationship Manager to join our team at Australia and New Zealand Banking Group Limited. As a Relationship Manager for Small to Medium Enterprise Health, you will be responsible for managing and building strong relationships with a portfolio of SME generalist and Health industry specific customers.

Key Responsibilities
  • Act in the best interest of the customer and apply a customer-centric approach.
  • Proactively develop and maintain a detailed understanding of customer business and financial needs.
  • Provide customers with appropriate solutions.
  • Build and maintain strong internal and external networks to support strong deal design and execution.
  • Advanced skills in structuring deals in conjunction with relevant product and specialist teams.
  • Manage a portfolio of SME customers.
  • Collaborate with Product Partners and other stakeholders to design, structure and execute deals.
  • Adhere to a strong operational rhythm.
  • Ensure credit and operational risks are managed effectively and proactively.
  • Implement Relationship Credit Approval Discretion as appropriate.
Requirements
  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
  • Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
  • Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
  • Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
  • Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
  • Industry experience: Current and ongoing understanding of industry trends. This includes in-depth understanding of the drivers of the chosen industry, practical knowledge, market & competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and understanding of strategy application within the industry.
What We Offer

We offer a dynamic and supportive work environment, where you will have the opportunity to grow and develop your skills and career. You will be part of a team that is passionate about delivering exceptional customer service and building strong relationships with our customers.

We are committed to building a diverse and inclusive workplace, where everyone feels valued and respected. We welcome applications from people of all backgrounds and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.