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Banking Consultant

2 months ago

Newcastle, New South Wales, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Kotara, NSW. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
Requirements
  • Exceptional customer focus and retail experience.
  • Experience in being a user and promoter of technology, with working knowledge in using different digital channels.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, we offer a range of benefits and opportunities for growth and development. Our team is committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.