Luxury Hotel Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia Marriott Full time
About the Role

We are seeking a highly skilled and experienced Luxury Hotel Operations Specialist to join our team at The Ritz-Carlton. As an essential member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities
  • Guest Experience Expertise: Provide exceptional guest service, respond to inquiries, and address any issues or concerns in a timely and professional manner.
  • Hotel Operations: Assist with front desk operations, manage room assignments, and perform administrative tasks to ensure efficient hotel operations.
  • Team Collaboration: Work closely with other departments to provide a seamless and personalized experience for our guests.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner, ensuring a positive outcome for both the guest and the hotel.
About You
  • Experience: Proven experience in a similar role within a luxury hotel environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school diploma or equivalent required, with a degree in hospitality or a related field preferred.
What We Offer
  • Competitive Salary: A competitive salary and benefits package that reflects your skills and experience.
  • Opportunities for Growth: The opportunity to develop your career within a global hospitality brand.
  • Recognition and Rewards: Recognition and rewards for your hard work and dedication to delivering exceptional guest experiences.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional seeking a new challenge, please submit your application today.


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