Luxury Hotel Concierge
4 weeks ago
As a Club Team Leader at The Ritz-Carlton, you will be the epitome of luxury service, exceeding guest expectations and embodying the legendary service that makes us a leading luxury brand. Our commitment to honesty, respect, and growth opportunities will enable you to thrive in your career.
Key Responsibilities:- Lead the club shift, ensuring seamless service and operational excellence.
- Develop in-depth knowledge of the hotel and surrounding area to provide exceptional guest experiences.
- Assist guests with check-in, departure, and club concierge services, providing personalized attention and care.
- Deliver exceptional food and beverage service during the club lounge's 5 daily meal periods.
- Handle general inquiries, going above and beyond to create memorable guest experiences.
- Build and strengthen relationships with guests, fostering loyalty and driving future bookings.
- Manage cash handling and credit card responsibilities, ensuring accuracy and security.
- Oversee service standards, identifying areas for improvement and implementing initiatives to enhance the guest experience.
- Empower your team by providing motivation and support, driving excellence and growth.
- Experience with OPERA property management system or similar.
- Food and beverage service experience preferred.
- Hold an approved Responsible Serving of Alcohol certificate.
- Relevant experience in a similar role.
- Working rights in Australia.
- Enthusiasm for career growth and development.
- Self-motivation, drive, and energy in a fast-paced environment.
- Exclusive staff discounts on food and beverage and hotel rooms.
- Flexible working hours and locations through our Life with the Works program.
- Internationally recognized training programs and career development opportunities.
- Genuine care for associates' physical, emotional, and financial wellbeing.
- Employee Referral Incentives and opportunities to work with friends.
- Equality, diversity, and inclusiveness in a global organization.
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