Luxury Hotel Concierge

4 weeks ago


Melbourne, Victoria, Australia Marriott International Full time
Club Team Leader

As a Club Team Leader at The Ritz-Carlton, you will be the epitome of luxury service, exceeding guest expectations and embodying the legendary service that makes us a leading luxury brand. Our commitment to honesty, respect, and growth opportunities will enable you to thrive in your career.

Key Responsibilities:
  • Lead the club shift, ensuring seamless service and operational excellence.
  • Develop in-depth knowledge of the hotel and surrounding area to provide exceptional guest experiences.
  • Assist guests with check-in, departure, and club concierge services, providing personalized attention and care.
  • Deliver exceptional food and beverage service during the club lounge's 5 daily meal periods.
  • Handle general inquiries, going above and beyond to create memorable guest experiences.
  • Build and strengthen relationships with guests, fostering loyalty and driving future bookings.
  • Manage cash handling and credit card responsibilities, ensuring accuracy and security.
  • Oversee service standards, identifying areas for improvement and implementing initiatives to enhance the guest experience.
  • Empower your team by providing motivation and support, driving excellence and growth.
About You:
  • Experience with OPERA property management system or similar.
  • Food and beverage service experience preferred.
  • Hold an approved Responsible Serving of Alcohol certificate.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiasm for career growth and development.
  • Self-motivation, drive, and energy in a fast-paced environment.
Our Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations through our Life with the Works program.
  • Internationally recognized training programs and career development opportunities.
  • Genuine care for associates' physical, emotional, and financial wellbeing.
  • Employee Referral Incentives and opportunities to work with friends.
  • Equality, diversity, and inclusiveness in a global organization.


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