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Luxury Service Ambassador

1 month ago

Melbourne, Victoria, Australia Marriott International Full time

Job Summary:

As a Club Team Leader at The Ritz-Carlton, you will be the embodiment of our legendary service, exceeding guest expectations in a luxury hotel setting. This role requires a deep understanding of the hotel and its surroundings, as well as exceptional leadership skills to motivate and support your team.

About the Role:

  1. Lead the club shift, ensuring seamless service delivery and maintaining high standards.
  2. Develop and implement strategies to enhance guest experiences, leveraging your knowledge of the hotel and its offerings.
  3. Collaborate with the team to provide exceptional food and beverage service, handling cash handling and credit card responsibilities with accuracy.
  4. Empower team members to deliver outstanding service, recognizing and rewarding their contributions.
  5. Contribute to the development of the team, providing training and coaching to ensure exceptional service delivery.

About You:

  1. You have experience with property management systems, preferably OPERA.
  2. You possess excellent leadership and communication skills, with a proven track record of motivating and developing teams.
  3. You are familiar with food and beverage service operations, with a passion for delivering exceptional guest experiences.
  4. You hold an approved Responsible Serving of Alcohol certificate and have relevant experience in a similar role.
  5. You are enthusiastic about career growth and development, with a willingness to learn and adapt to new situations.

About Us:

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, committed to putting people first for over 90 years. We offer a range of benefits, including exclusive staff discounts, flexible working hours, and opportunities for career growth and development.