Hospitality Ambassador | Sofitel Sydney

2 weeks ago


Sydney, New South Wales, Australia SOFITEL Full time
About Sofitel Sydney Darling Harbour

We offer a world of luxury blending French Art de Vivre and local culture at our flagship hotel in Sydney.

Job Overview

This role involves delivering exceptional experiences for our guests, ensuring their requests are met with professionalism and flair.

Key Responsibilities
  • Serving Excellence
    • Provide warm and welcoming service to all guests.
    • Ensure tables and service areas are kept clean and tidy.
    • Demonstrate the "Passion for Excellence" through serving our guests with flair and professionalism.
    • Ensure all guests are provided with personalised service and that the "Essence of Pleasure" is achieved.
    • Embody the art of French hospitality through a "can do" attitude.
  • Food and Beverage Service
    • Mix and serve drinks and food items to tables.
    • Liaise with the Kitchen on special requests.
    • Maximise sales opportunities by upselling items.
    • Placing orders through micros ensuring accuracy whilst ordering.
    • Clear and reset tables as well as ensuring service areas are clean and tidy.
  • Hygiene and Safety
    • Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
    • Maintain standards of hygiene for food handling and presentation.
Requirements
  • Qualifications and Experience
    • Previous or similar barista experience, with good espresso-based coffee and other beverages knowledge.
    • A friendly, guest-focused attitude with passion for providing exceptional and memorable moments.
    • A high standard of grooming and presentation.
    • Must hold your Responsible Service of Alcohol (RSA) Certificate
  • Availability and Skills
    • Strong communication skills.
    • Ability to work a rotating roster including weekends & public holidays.
Working with Us

We're an inclusive company, committed to creating a culture that's dedicated to executing exceptional luxury experiences for our guests. If you share our passion for hospitality, service excellence, innovation and drive, we'd love to hear from you.

Please note that full Australian Working Rights and Responsible Service of Alcohol Certificate are required for this role. Estimated salary: $50-$65 AUD per hour based on industry standards and location.



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