Food Service Ambassador
3 days ago
We are seeking a highly motivated and experienced Food Service Ambassador to join our team at Sofitel Sydney Darling Harbour. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests while maintaining the highest standards of quality and efficiency.
About Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour is a 5-star luxury hotel located in the heart of Sydney's vibrant city center. Our hotel boasts 590 rooms and suites, four vibrant bars and restaurants, an award-winning outdoor infinity pool, state-of-the-art gym, and a luxurious spa.
Key Responsibilities:
- Deliver exceptional service to our guests, ensuring their requests are met with flair and professionalism.
- Undertake general waiting duties, including cleaning trolleys, taking orders, and serving guests.
- Manage cash transactions and maintain a high level of accuracy during service periods.
- Implement all departmental procedures, standard operating procedures (SOPs), and checklists to ensure seamless service delivery.
- Embody the art of French hospitality through a 'can-do' attitude, providing personalized service to every guest.
- Collaborate with the Outlets Manager to develop and implement training programs for ambassadors, maintaining a detailed training log.
- Monitor and respond to guest feedback, comments, and complaints, escalating issues to supervisors and assistant managers as needed.
Requirements:
- Highly motivated with excellent attention to detail and strong communication skills.
- Experience in a similar role, preferably in a luxury hospitality environment.
- Ability to work a rotating roster, including weekends and public holidays.
- Hold a current RSA certificate.
- A professional appearance representing our Sofitel brand.
Salary: $65,000 - $80,000 per annum, depending on experience.
Why Join Us?
Sofitel Sydney Darling Harbour offers a dynamic and inclusive work environment that fosters personal and professional growth. We value diversity and inclusion, promoting a culture of respect, empathy, and understanding. If you share our passion for delivering exceptional luxury experiences, we encourage you to apply.
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