
Technical Support Specialist
3 days ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers by troubleshooting and resolving technical issues in a timely and efficient manner.
About the Role:- You will work closely with internal teams to identify and resolve customer technical issues, leveraging your analytical skills and technical knowledge to deliver solutions.
- Develop and maintain technical proficiency through continuous training and readiness programs, staying up-to-date on industry trends and best practices.
- Collaborate with cross-functional teams to identify potential product defects and escalate issues to resolve, contributing to the improvement of our products and services.
- Technical Issue Resolution: Investigate, analyze, and resolve customer technical issues through effective communication and collaboration with internal teams.
- Knowledge Development: Participate in training programs, workshops, and communities of practice to enhance technical and professional skills, enabling you to deliver high-quality support to customers.
- Quality Improvement: Identify areas for improvement in our products and processes, escalating issues to relevant teams to drive resolution and contribute to our ongoing improvement initiatives.
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support experience OR
- 3+ years of technical support experience OR equivalent experience
This role requires flexibility in working shifts based on business needs.
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