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Relief Village Operations Manager
3 weeks ago
We are seeking a dynamic leader to oversee village operations when permanent managers are away, while driving projects that enhance innovation, resident satisfaction, and operational efficiency.
About the Role:- Develop and implement strategic plans to lead people, operations, and customer experience in various village settings.
- Foster strong relationships with residents, committees, contractors, and team members to ensure seamless collaboration.
- Maintain compliance with relevant legislation and organisational policies.
- Prioritise regional and organisational goals by partnering with Area Managers and the Operations Leadership Team.
- Take on projects that boost efficiency, sustainability, safety, and resident satisfaction.
- Manage resources effectively, support asset maintenance planning, and monitor operational performance.
- Proven leadership experience in Retirement Living, property or asset management, hospitality, or a service-led environment.
- Excellent communication, adaptability, and problem-solving skills to navigate complex situations.
- Confidence working with legislation, budgets, and compliance processes to drive results.
- Desirable: Experience managing multiple sites and delivering operational improvement projects to drive growth and success.
