Relief Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
Reporting to the Regional Operation & Resident Services Manager, you'll provide relief coverage and support for Aveo Northern Beaches communities whilst Village Managers are on periods of leave. You will enjoy spending your week immersed in the day-to-day operations, administration and culture, to create a positive, welcoming and safe environment for residents and staff. Our Village Managers are responsible for leading resident activities & engagement, financial performance, people management and facilities management. As a Relief Village Manager, you will thrive in keeping our communities running smoothly and enjoy supporting new Village Managers when they join the business. If you have a background in Operations, Property, Hospitality, Facilities or Hotel Management - make the switch to retirement living today
This is a permanent part-time position working three days a week, ideally Monday-Wednesday, or Wednesday-Friday. This position will be based across our Northern Sydney communities, with villages located in Bayview, Avalon Beach, St Ives, East Lindfield, Bella Vista and Mosman.
**What we offer**:

- $64k p.a inclusive of super (part-time salary)
- Permanent part-time position offering with the opportunity to support our NSW villages and maintain a work/life balance
- Laptop, phone and onboarding training provided
- Paid Parental Leave and Purchased Annual Leave options
- Additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (e.g develop into a Regional Operations Manager role, or more)

**You will**:

- Provide coverage when Village Managers are on leave to support with all daily operations of village services, including compliance, safety & security, people leadership, finance, facilities management and resident satisfaction
- Help build and maintain a vibrant resident satisfaction culture throughout the community that is built on communication, professionalism and inclusion
- Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk
- Assist in training and supporting any new Village Managers to the business
- Have an eye for maintenance or facilities issues by working with the on-site maintenance team to improve the facade of the overall community
- Ensure ongoing compliance with all policies and procedures (including ensuring correct admin processes are in place and followed)
- Assist with people leadership including recruitment, onboarding, rostering and ongoing training & development

**What you'll bring**:

- Prior experience in any front-line operations management or administration role (e.g. Hospitality Manager, Hotel/Tourism Manager, Practice Manager, Office Manager, Facilities Manager or General Manager roles etc.)
- A passion for team culture, customer engagement and working with a wide range of residents and stakeholders
- Strong administration skills (bonus points if you love checklists and compliance)
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
- Tertiary qualification in business or related discipline (desirable, not essential)
- Current Police Check certificate (required, but we can complete it for you)
- Two (2) COVID-19 vaccinations (required)

Who we are
As a leader in retirement living, with 30 years experience, Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being t