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Customer Service Representative

2 months ago


Hampton Park, Victoria, Australia BOQ Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BOQ.

Key Responsibilities:

  • Provide exceptional customer service to our clients, ensuring a positive and personalized experience.
  • Develop and maintain strong relationships with internal and external customers, providing advice and information on BOQ's products and services.
  • Work collaboratively with the team to achieve branch sales targets and contribute to a high-performing and collaborative environment.

About You

To be successful in this role, you will have:

  • Previous customer service experience, preferably in the banking industry.
  • Experience in sales and cross-selling, with a proven track record of meeting targets.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A strong working knowledge of Windows programs and a willingness to learn new systems.
  • The ability to work in a team environment and contribute to a positive and inclusive culture.

About Us

BOQ is a regional bank with a national presence, committed to creating prosperity for our customers, shareholders, and people through empathy, integrity, and making a difference. We are a true alternative to the major banks, with a strong focus on customer service and community involvement.

Our Perks

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application through our Careers Page.