Technical Support Representative 1

3 months ago

Chatswood, Australia Dexcom Full time

**About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS)**:
AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. AMSL and NZMS currently operate 6 commercial divisions supported by specialised Corporate Functions. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

**About Australasian Medical and Scientific Limited, a Dexcom Company.**
Australasian Medical & Scientific Limited (AMSL) is a Dexcom Company responsible for supplying continuous glucose monitoring and the distribution of Tandem insulin pumps.

At AMSL, we are passionate about building and sustaining a diverse workforce from all parts of society. This results in building a more diverse, equitable, inclusive, and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of every one of our team members.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

**Description of Role**
In this role, you are responsible for providing our customers with accurate and efficient technical support, compassion and an overall positive experience with our team and products.

**Key Responsibilities/Essential Duties**
- Achieve a comprehensive knowledge of Diabetes and all products that we support.
- Communicate technical information to customers about our products including troubleshooting steps to resolve technical issues they experience.
- Document all customer contact and actions into CRM and internal systems.
- Complete and submit complaints to manufacturers.
- Always go the extra mile to maintain the company’s values and reputation for providing exceptional customer support.
- Qualifications and previous experience not required, however experience or studies within the medical industry is preferred.
- Proficient understanding of the latest technology such as Apps, Smart Watches and can navigate through major smart phone models.
- Maintain a positive attitude to work, genuine enjoyment and satisfaction from helping people.
- Ability to build strong relationships with customers, peers and colleagues and flexibility to adapt within a fast-paced growing environment.
- Understand the importance of our roles in improving the lives of those living with Diabetes.

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