Applications & Support Specialist

3 days ago

Chatswood, Australia Nova Biomedical Full time

Nova Biomedical is hiring an Applications and Support Specialist to support our Nova Australia-New Zealand (ANZ) subsidiary. This will be a multi-tasking position involving all aspects of clinical applications, training, and technical support, as well as direct & phone customer support in Australia and New Zealand for all Clinical Products. This position is intended to provide applications and technical service support for Nova ANZ customers for pre-sales and post-sales processes, such as blood-gas evaluations and implementations plus meters pre-sale analytical studies, post-sale implementations. and MASA preanalytical studies. Additionally, this position will provide applications, technical (phone & direct) assistance, and training for customers & end-users. The position will also work with Nova APAC-support and Nova corporate for escalation of issues pertaining to product quality. Other responsibilities include:

Perform & assist with pre-sale Clinical Blood Gas systems (Prime/Prime Plus) demo/evaluations & providing summary reports. Perform post-sale devices implementation/installations including all validation processes and reports, and all associated Operators training. Perform StatStrip & StatSensor (all tests) meter Lab-Studies/Evaluations both pre and post-sales and executing meters implementation and validation processes with reports provided. Provide hotline phone support for clinical customers for weekdays, and on-call (per schedule). Provide service technical support for all clinical products for accounts in AUS and backup support for NZ. Support systems preventive maintenance and customer ambassador visits as scheduled/needed. Provide operator training for Meter and Clinical Blood Gas product customers. Support MASA evaluations directly for Clinical products, Meters, Allegro and Blood gas products, including customer training. Do data tabulation for lab-studies, correlations, implementations and prepare Evaluation Reports for Clinical products. Provide technical information and assistance for sales team for meter and blood gas systems. Work with Support Manager to get Technical Service program SF.COM-Service SW installed & running in AUS/NZ.

Qualifications:

Clinical laboratory knowledge and/or POCT experience is essential for this position. Fluent in English with excellent written and statistics skills with Microsoft Excel capabilities is required. Experience with Bedside Glucose Meters, Blood Gas systems and/or clinical chemistry systems is a plus. Diagnostics industry &/or hospital (lab or POC-testing) experience is a benefit. Ability to travel approximately 75%, country-wide in Australia and periodically in New Zealand.

Skills and Competencies:

Ability to act as a resource to Nova ANZ Applications Support Manager, the Sales team AUS/NZ, and as technical/applications product expert for current and future customers. Requires the ability to understand and educate end users and provide product application support to customers. Possess the ability to perform data analysis in support of clinical applications requirements. Strong troubleshooting skills with good customer facing presentation skills. Strong self-organizational capabilities & having systematic and analytical work methods. Requires excellent communication, teaching and interpersonal skills. The ability to multi-task well, and be willing to put in extra time/efforts as needed to see projects and activities to completion.

Education/Experience:

Associate or bachelor’s degree (or local equivalent) is preferred- in a medical/scientific discipline or relevant work experience in a comparable role. Laboratory degree and/or biomed degree preferred. A minimum of 3 years of clinical diagnostics or related biotech experience (hospital, lab, &/or clinical diagnostics company) A minimum of 2 years’ experience in technical support or product specialist role would be a plus. Field work experience is ideal.

???????At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.

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