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Customer Service Representative

2 months ago


Adelaide, South Australia Launch Recruitment Full time
{"title": "Customer Service Representative", "content": "Customer Service Representative

Launch Recruitment is seeking a Customer Service Representative to join our team in Bedford Park. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to customers experiencing financial hardship.

About the Role:

  • Assist customers who are going through financial distress and provide options and solutions
  • Handle all customer queries with compassion and empathy
  • Demonstrate resilience when having difficult conversations with customers
  • Assist customers back to financial health and stability
  • Monitor and manage identity fraud and fraud trends to mitigate losses to the bank
  • Report fraudulent customers

Requirements:

  • Proven success in a customer service and/or call centre role
  • Collections experience will be desirable
  • Experience in handling sensitive customer matters
  • High levels of empathy and resilience
  • Ability to work various shifts 8am-8pm Monday-Sunday
  • Full background check before commencement

What We Offer:

  • Genuine career opportunity for motivated and committed people within a Big 4 bank
  • Extensive training and learning and development program
  • Make a real impact and difference to people's lives
  • Supportive, inclusive and diverse team culture
  • Work close to home in Bedford Park- onsite parking available and close to public transport
"}