Guest Experience Enhancement Specialist

1 week ago

Melbourne, Victoria, Australia beBeeResponsibilities Part time $45,000 - $85,000

Job Overview

The Cluster Reservations Agent is responsible for empowering guests to enhance their well-being while travelling. As a member of the team, you will rise to make each day better for our guests and communities.

Key Responsibilities

- Update information of new guests, ensuring all address details, room rates, departure dates, marketing statistics and travel agency details are precise and correct.
- Maintain guest history, update and ensure the latest information is recorded.
- Process reservations and inquiries as per Galaxy and TLPe statusing and guidelines.
- Ensure hotel inventory availability is aligned with CCC and TLPe via IPS reports. All discrepancies are to be actioned on a daily basis.
- Adhere to department's PCI standards and procedures.
- Be fully conversant with facilities of the hotel, including room configurations and operating times of all food and beverage outlets.
- Update individual up-sell report on a monthly basis for verification by Cluster Reservations Sales Manager.
- Read all communication materials at the commencement of each shift.
- To maintain company confidentiality, ensure that business dealings within the organization are not discussed with outside parties.
- Immediately notify the department manager and Human Resources when contact phone numbers or personal details change.
- Actively communicate any associate or guest feedback to your Manager, to seek continual improvements in service and ensure guest satisfaction.
- Support the hotel and team members, maintaining a pleasant atmosphere with co-workers at all times.
- Demonstrate a high level of product knowledge and job skills, showing enthusiasm to increase this knowledge.
- Drive and support departments KPIs.
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
- Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Demonstrate clear behaviours that align to the Westin Service Culture Standards, the Marriott Journey and Brand Core values.
- Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook.
- Comply with Marriott's Worldwide Code of Business Conduct and Ethics and the Policy against Insider trading at all times.
- To work as and where directed by Management plus follow all reasonable requests.

About You

- Relevant experience in general maintenance, property maintenance in hotels, facilities, residential or commercial.
- Working rights in Australia.
- Enthusiastic to escalate your career.
- Self-motivated, driven and energized in a fast-paced environment.
- Armed with smart solutions and a can-do attitude.

What We Offer

A competitive salary and benefits package.

Requirements

  • Enhancing Guest Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Full time $40,000 - $60,000

    Delivering Exceptional Guest ExperiencesWe're on the lookout for a dedicated and enthusiastic team member to enhance our cinema's service standards.Key ResponsibilitiesWelcoming guests warmly and assisting with ticketing, food, and beverage choices, as well as seating arrangements.Maintaining a spotless environment in our cinemas, ensuring a clean and...

  • Enhancing Guest Experiences

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Part time $60,000 - $85,000

    Customer Service RepresentativeWe are seeking a highly motivated individual to fill the role of Customer Service Representative at our esteemed establishment.About the Role:The successful applicant will be responsible for providing exceptional customer service to all guests over the phone and in person, ensuring that every interaction exceeds...

  • Guest Experience Specialists

    6 days ago

    Melbourne, Victoria, Australia beBeeAmbassadorship Full time $45,000 - $60,000

    Job Title: Guest Experience SpecialistsWe are seeking highly motivated and enthusiastic individuals to join our team as Guest Experience Specialists.As a key member of our front-line staff, you will be responsible for delivering exceptional hospitality experiences to hotel guests and visitors.Key Responsibilities:Guest Ambassadorship: Foster positive...

  • Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Part time $50,000 - $80,000

    Job OverviewThe role of Guest Service Agent involves creating exceptional guest experiences by delivering seamless transactions and anticipating every request to make our guests feel right at home.Key Responsibilities:Welcome guests warmly, setting the tone for an unforgettable stay.Acknowledge IHG Rewards Club members and returning guests in person or over...

  • Guest Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerFocus Full time $62,000 - $97,000

    As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests.Key Responsibilities:Welcome and check-in owners and guests, offering helpful information about local attractions and resort amenities.Engage with guests to generate interest in our sales teams and facilitate appointments.You will be the primary point of...

  • Experience Guest Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeGuest Full time $60,000 - $80,000

    Guest Experience SpecialistNurture meaningful connections with our guests and create unforgettable moments for them.About the RoleAs a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service throughout their stay. You will work across a 7 day roster, ensuring that every guest interaction is warm, welcoming,...

  • Hotel Guest Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $29 - $34

    Hotel Guest Experience SpecialistAbout the RoleWe are seeking a skilled Hotel Guest Experience Specialist to join our Front Office team. In this role, you will be responsible for providing exceptional service to our guests from arrival to departure. You will welcome guests, respond to requests and inquiries, and act as a main point of contact in the hotel.As...

  • Key Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeGuestExperience Full time $70,000 - $98,000

    Job Summary:We are seeking a skilled Key Guest Experience Specialist to deliver exceptional guest experiences at our luxury property. As the face of our hotel, you will create memorable moments for our guests and provide them with unparalleled service.Key Responsibilities:Greet guests warmly and welcome them to our hotel.Assist guests with luggage storage...

  • Memorable Guest Experiences

    2 weeks ago

    Melbourne, Victoria, Australia beBeeService Part time $54,930 - $64,350

    Guest Experience SpecialistAt Holiday Inn, we're on a mission to create unforgettable guest experiences. As a Guest Experience Specialist, you'll be the face of our hotel, ensuring every guest feels welcome and valued.Responsibilities:Provide warm and personalized welcomes to all guestsAnticipate and meet guests' needs to exceed their expectationsManage...

  • Excellence in Guest Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeQuality Full time $66,584 - $84,656

    Guest Experience Specialist Job DescriptionThis is a great opportunity for a highly motivated and detail-oriented individual to join our housekeeping team as a Guest Experience Specialist.As part of our dedicated team, you will play a vital role in ensuring the highest standards of guest satisfaction and service quality.The ideal candidate will have...