Works Coordinator

2 days ago

Melbourne, Victoria, Australia CitiPower and Powercor Full time

About the Role:

We are seeking an experienced Works Dispatcher to join our Faults Dispatch team network, working on a shift rotation roster, 4 shifts in a 9-day rotation over day and night. This role is based at our Market Street head office in the CBD on a permanent basis.

The role is responsible for the daily assignment of our field resources to unplanned works on our network, including the optimisation, control, dispatch and delivery of work orders for execution. The role will be vital in ensuring all works are completed to maximise utilisation, productivity and target delivery achievement while meeting Health & Safety outcomes.

The role will monitor all work to completion in real time, using initiative to identify, resolve or escalate exceptions and variations as required.

About You:

We are looking for someone with expert communication and time management skills. You will also be used to working as part of a collaborative team and using initiative and lateral thinking in resolving issues or problems.

What You'll Deliver:

  • Prioritise, co-ordinate and ensure works are dispatched in a timely fashion that resolves in day jeopardies and re-scheduling as required in line with business requirements.
  • Manage fault activities during normal, emergency, and escalated events to minimise unplanned customer minutes off supply through adequate monitoring and coordination.
  • Maintain accuracy and integrity of all information within the work program by updating relevant business information systems in a timely and accurate manner.
  • Utilise all sources of information including customers, resources, and business information systems to achieve informed prioritisation of works.
  • Co-ordination of information between customers, contact centre, field crews, internal stakeholders and other groups and external authorities.
  • Contribute to regular reporting and information forums to review work programs and project progress.

To Succeed in This Role:

You'll have:

  • Advanced Diploma qualification in ESI Power Systems or a relevant technical trade discipline with field experience and/or;
  • Extensive experience in the coordination, dispatch and control of work and/or resources within the utilities sector.

Your Career with Us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

We are proud to be recognised as a WORK Endorsed Employer for all women.

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