Logistics Coordinator
3 days ago
At Transport Works, we're dedicated to revolutionizing the logistics industry by providing innovative solutions that meet the unique needs of our clients. Our team is passionate about delivering exceptional results and building strong relationships with our customers.
About the RoleWe're seeking a highly skilled Logistics Coordinator to join our team. As a key member of our operations team, you'll be responsible for developing and maintaining strong relationships with internal and external stakeholders, as well as conducting business analysis tasks to drive reporting and decision-making.
Key Responsibilities- Prioritize and manage support email and phone inquiries to ensure exceptional customer service
- Provide quotes and respond to customer service requests in a timely and efficient manner
- Handle customer and supplier issues, including lost in transit and damaged events, service interruption mitigation, and non-contracted logistics solutions
- Complete supplier invoice validation and customer invoice costing on a weekly basis
- Manage and create invoice validation spreadsheets for carried customer/supplier scenarios
- Handle necessary operational SOP management and maintain, update, and create as required for each customer/supplier account
- Manage returns process and exception code recording
- Credit creation and recording to be passed to Accounts Receivables/Payable
- Generate monthly KPI reports as directed by manager
- Rate file management - review carrier changes and provide analysis and review against sell rate cards
- Feed leads and promote new business growth where appropriate to Key Account managers/BDM
- Minimum of 1-2 years' experience working in a similar role within Transport and Logistics
- Intermediate to high level of competency using Excel, including Pivot Tables and formulas
- Previous experience within a customer service role
- Exceptional communication skills for over the phone and email communication
- Able to input data to a high level to ensure reports and rate cards do not have any misinformation
- Proven experience of using Microsoft Suite
- Able to effectively prioritize and manage varying tasks in regards to their level of importance
- High degree of accountability and attention to detail
- Must have proven examples of being flexible and adaptable to scenarios
Bonuses, flexible working hours, and more
Contact UsDanyul Gleeson
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