Customer Solutions Manager

4 weeks ago

Macquarie Park, Australia Sealed Air Corporation Full time

At Sealed Air Corporation, we design and deliver innovative packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do – how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.

We generated $5.5 billion in revenue in 2023 and have approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit our website.

Key Responsibilities
  • Achieve maximum sales at highest margin returns by developing and executing effective sales strategies and building strong relationships with key decision-makers.
  • Service, maintain and grow designated customer base through proactive communication, timely issue resolution, and continuous improvement of our products and services.
  • Develop new business sales from current and adjacent markets by leveraging industry insights, market trends, and customer needs.
  • Plan daily, weekly, and annual objectives and activities to maximize customer contact and effectiveness, ensuring seamless execution and continuous improvement.
  • Develop and nurture business relationships with key decision-makers to further our business interests and drive growth.
  • Ensure customer order and delivery requirements are met within product lead time guidelines, maintaining high levels of customer satisfaction.
  • Maximize company profitability by implementing margin maximization initiatives and managing price changes effectively.
  • Develop, implement, and monitor progress of meaningful business plans for major/significant customers within designated territory, driving growth and expansion.
  • Maintain accurate forecasting of customer requirements via designated methods, ensuring data-driven decision-making.
  • Manage SEE inventory within company guidelines, optimizing stock levels and minimizing waste.
  • Assist in the collection of outstanding Debtors and enforcement of Sealed Air trading terms, maintaining healthy cash flow.
  • Make presentations to customers and coordinate training of customer personnel as appropriate, enhancing their understanding and usage of our products.
  • Provide reports as requested, on time, with accuracy and detail required for the purpose, including in-plant audits.
  • Maintain and update all record systems such as price book, Scorecards, CRM, customer files, and product releases, ensuring data integrity and accessibility.
Requirements
  • Tertiary level qualification in a relevant field, such as business or marketing.
  • Demonstrated experience in Food and Beverage packaging Account Management, preferably with direct experience in FRM (Fresh Red Meat) market.
  • Demonstrated proven ability to build and nurture customer relationships, driving long-term loyalty and growth.
  • Demonstrated history of identifying, nurturing, and securing new business opportunities, consistently exceeding sales targets.
  • Familiarity with the food industry and/or plastic packaging products/equipment, with a deep understanding of customer needs and market trends.
  • Able to travel for short periods of time, interstate/overseas, with a valid driver's license.
  • Proficient in Microsoft Office, particularly Word, PowerPoint, and Excel, with excellent computer literacy.
  • Able to demonstrate high-level decision-making skills, strategic planning, and analytical thinking, driving informed business decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a large organization with a matrix structure.
  • Systemic thinking skills, with the ability to analyze complex problems and develop creative solutions.
Why Work at Sealed Air?
  • We offer a diverse and inclusive culture, fostering collaboration and innovation among our talented team members.
  • We invest in developing our people, providing opportunities for growth and professional development in a global leader in packaging solutions.
  • You will work with creative professionals in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

The estimated salary for this position is around $120,000-$150,000 per annum, depending on experience and qualifications.

  • Print Solutions Business Development Manager

    3 weeks ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    Konica Minolta Business Solutions Australia is a pioneering company that continuously evolves and innovates. Our diverse range of products and solutions, including printing, scanning, copying, cloud storage, and robotics, empower businesses to transform and move information faster.Job SummaryThis exciting opportunity is for a Print Solutions Business...

  • Solutions Specialist

    3 months ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role **Requirements**: - Deliver standard product demonstrations for prospective customers and assist in handling pre-sales requests for standard implementations and change requests for existing customer environments. - Define project scope and requirements, identify critical issues, evaluate potential solutions, and deliver recommendations to...

  • Customer Solutions Analyst

    1 month ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: We have a 6-month fixed term contract role for a Customer Solutions Analyst to support with a crucial project, based in Macquarie Park. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes...

  • Energy Solutions Manager

    1 month ago

    Macquarie Park, Australia Siemens Energy Full time

    Opportunity SummaryWe are seeking an experienced Energy Solutions Manager to join our team in Australia. This is a unique opportunity for a motivated individual with a passion for the energy sector to leverage their technical and commercial skills to drive business growth.About the RoleThe successful candidate will be responsible for leading the development...

  • Solution Consultant

    4 months ago

    Macquarie Park, Australia UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Water Management Solutions Specialist

    1 month ago

    Macquarie Park, Australia Ecolab Full time

    About the Opportunity">At Ecolab, a global leader in water and process management solutions, we are seeking an experienced Water Management Solutions Specialist to join our team. This exciting role will provide you with the opportunity to make a meaningful impact on our customers' sustainability goals while advancing your career.">Your Key...

  • Customer Technical Manager

    1 month ago

    Macquarie Park, Australia Ericsson Full time

    **About this opportunity**: We are now looking for a Customer Technical Manager that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Customer...

  • Customer Support Coordinator

    7 months ago

    Macquarie Park, Australia Glory Global Solutions (Australia) Pty Ltd Full time

    **As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.** **Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling,...

  • Solution Architect

    3 weeks ago

    Macquarie Park, Australia Schneider Electric Full time

    Job Description As the Soltion Architect, you will be capitalising on in-depth knowledge of customer process, applications, and decision criteria in the segment. The Solution Architect works support the Australian and Pacific team and   closely with the Sales to bring a differentiating value proposition to the customer, leveraging the complete Schneider...

  • Account Manager

    3 months ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and...

  • Solution Designer

    4 months ago

    Macquarie Park, Australia Singtel Full time

    At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our...

  • Customer Success Manager

    6 months ago

    Macquarie Park, Australia Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Digital Solutions Lead

    4 weeks ago

    Macquarie Park, Australia Schneider Electric Full time

    At Schneider Electric, we are seeking a highly skilled Digital Solutions Lead to join our team in Sydney, NSW. This exciting opportunity will involve leading the development of business solutions offers and supporting the Sales team and customers throughout the lifecycle of opportunities.The successful candidate will lead a team of Tender Managers within...

  • Customer Success Manager

    4 weeks ago

    Macquarie Park, Australia ShiftCare Full time

    **Who is ShiftCare?** ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to...

  • Account Manager

    3 months ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    **Requirements**: To be qualified for this position, ideally your background and skills will comprise of the following: - Identify and develop multi-level relationships within nominated accounts and prospects - To work with customers and project managers to manage fleet and solution rollouts - Increase revenue streams and customer satisfaction - Develop and...

  • Customer Service and Relationship Manager

    3 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the Role">We are seeking a Customer Service and Relationship Manager to join our team in Sydney. As a key member of our operations team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing timely...

  • Optus Solution Architect

    4 weeks ago

    Macquarie Park, Australia Singtel Full time

    Singtel is looking for an experienced Solution Architect to join our team in Sydney. As a key member of our Solutions Design Team, you will be responsible for designing and implementing solutions that meet the business needs of our customers.The ideal candidate will have a strong background in solution architecture and design, with experience in...

  • Customer Success Manager

    3 months ago

    Macquarie Park, Australia Sofico Full time

    Overview Location Macquarie Park, New South Wales, Australia Department Sales The Role Relational Development In this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned. You will conduct regular meetings to review progress, address challenges, and plan future actions....

  • Sustainable Solutions Tender Manager

    3 weeks ago

    Macquarie Park, Australia Schneider Electric Full time

    Schneider Electric is a leader in the field of energy management and automation. We are committed to helping our customers reduce their environmental impact while increasing efficiency and productivity.We are currently seeking a Tender Team Leader to join our team in Sydney, NSW. This role will involve leading the development of business solutions offers,...

  • Sales Account Manager

    2 months ago

    Macquarie Park, Australia Natural Power Solutions Pty Ltd Full time

    **Your Role** We’re looking for a motivated and proactive Sales Account Manager to strengthen our presence in the NSW, QLD and ACT markets. Based in our Macquarie Park office and reporting to the Northern Region Sales Manager, you’ll work closely with our suppliers to deliver Power and Cooling Infrastructure Solutions that meet clients’ needs. This...