Field Service Professional for Diagnostic Solutions
2 weeks ago
Beckman Coulter Diagnostics is dedicated to advancing and optimizing laboratory diagnostics. We are seeking a skilled Field Service Professional to support our install base across ANZ.
This role is part of the Service Department in Melbourne, Australia and will be hybrid, allowing you to work from home and at our office location. Our Service Mission focuses on providing exceptional customer service, effectiveness, efficiency, and engagement, complementing our vision to double patient reach within 5 years.
You will join the ANZ Service Team, reporting to the Southern Regional Service Manager, attending customer sites to complete Preventative Maintenance, Product Safety and Quality Modifications, Repair Visits, Phone Support, Installation, and decommissioning of products. You will ensure high-quality service delivery through effective communication, execution, and follow-up.
This role offers the opportunity to:
- Contribute to a Service Team that delivers outstanding customer service and support
- Work with a diverse team, contributing to organisational goals and objectives
- Collaborate with Regional Service Managers to achieve first-time fix rates, cost-effective repairs, and customer satisfaction targets
- Pursue ongoing training and professional development
The essential requirements for this position include:
- Tertiary qualifications in Biomedical or Electrical Engineering
- Equivalent to 3 years of industry experience in Pathology IVD, biomedical devices, or related healthcare sectors
- Strong interpersonal skills
- Highly organised and able to work independently
- Unrestricted working rights in ANZ and a valid current Driver's Licence
A strong electrical or restricted licence and good computer literacy skills would be beneficial.
We believe in designing a better, more sustainable workforce. This role is eligible for a hybrid work arrangement, offering flexibility and challenge. As an associate of Danaher, you'll have access to resources, tools, and stability, working towards a shared goal of helping customers win.
At Danaher, we value diversity and the existence of similarities and differences found in our workforce, workplace, and markets. Our associates contribute unique perspectives, and we welcome those who share our values.
We estimate the salary for this position to be around $90,000-$110,000 AUD per annum, depending on your qualifications and experience. With a focus on career growth and development, we offer opportunities to advance your skills and succeed in your role.
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