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Data Center IT Support Specialist

2 months ago


Sydney, New South Wales, Australia Amazon Full time
Job Summary

We are seeking a highly skilled Data Center IT Support Specialist to join our team in Sydney. As a key member of our Data Centre Operations team, you will be responsible for providing technical support and troubleshooting for our data center infrastructure.

Key Responsibilities
  • Install and configure racks of hosts in line with internal service level agreements
  • Diagnose and repair issues for server, storage, and network devices, including the physical replacement of parts
  • Remediate or recover physical power issues on racks and participate in data center power and cooling events
  • Work a shift schedule, including night shifts on a rotational basis
  • Perform physical tasks, including lifting and racking equipment using our lifting equipment
  • Travel between sites using your own vehicle
Requirements
  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
Preferred Qualifications
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
About Amazon

Amazon is a global leader in e-commerce and cloud computing. We are committed to a diverse and inclusive workplace and are an equal opportunity employer.