Data Center Infrastructure Specialist

4 weeks ago


Sydney, New South Wales, Australia Microsoft Full time

About the Role

As a Data Center Technician at Microsoft, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our data centers are comprised of a large global portfolio of more than 200 facilities in 32 countries, serving over 1 billion customers and 20 million businesses worldwide.

We are committed to environmental sustainability and optimization in our data center design and operations, and we continue to grow and evolve to meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Responsibilities

  • Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols and deployment standards.
  • Decommission hardware for simple changes and refreshes following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload, observing more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Have pride and a sense of accountability for the service quality, completeness, and resulting user experience, displaying accountability and ownership of the data center facilities.

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, with 1+ year(s) experience supporting IT equipment or related technology.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Security Clearances

  • Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check, Citizenship Verification, and NV1/2, PV Clearance Assessment.

Preferred Qualifications

  • 2+ years' experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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