Data Center IT Support Specialist

5 days ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a skilled Data Center IT Support Engineer to join our team at Amazon. As a key member of our Data Center Operations team, you will be responsible for installing and troubleshooting the IT infrastructure that supports the AWS cloud.

Key Responsibilities:

  • Install and configure racks of hosts in line with internal SLAs
  • Diagnose and repair issues for server, storage, and network devices, including the physical replacement of parts
  • Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis)
  • This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment
  • Candidates must possess a valid driver's license and their own vehicle to travel between sites

About the Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

2+ years of computer hardware troubleshooting and repair experience

1+ years of computer networking experience

High school or equivalent diploma

Preferred Qualifications

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

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